Cannot Register products
Cannot Register products
I bought the Archer A7 Router back in June and then bought the RE300 Extender. I cannot register either product. I have been through customer support and they didn't help. It is for the US version. I can enter the Serial number but then it says it cannot find the serial number. After i received the Extender, it worked for 1 day and then doesn't work at all anymore. Customer support helped me try to resolve the issue but the final conclusion was they told me that I needed a new one. So I can't get a new one because I can't register my products on their site. I have been emailing with their customer support for about 3 weeks now and have even sent them my proof of purchase, a video of what the extender was doing as well as pictures, and I have also sent them pictures of the serial numbers for both products. They did say the problem should be fixed but it wasn't and I still can't register my products. I also sent them a picture of how it says it cannot find the serial number. I was about done and finally decided to return the extender back to Amazon where I purchased it. I would love to be able to register my Archer A7 Router so if something happens to it in the next 2 years I can use the warranty. Resolving the issue would also be appreciated in a timely manner as well.
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@JosephE I was able to do it for mine, but don't bother. YOu need to go through three levels of tecks and each one takes about an hour of your time. I just gave up. This company is as bad as comcast. I will never ever buy one of thier products again.
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actually I called them and spoke to someone. Took me 10 minutes & I was typing in the wrong serial number. I needed to do the one on the box.
Thank you for the help though. May the Lord bless you & have a happy 21!!
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Helpful: 2
Views: 3658
Replies: 12