Solution Deco App Not showing devices
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app does not show any active connected devices, WiFi and network seem to be operating as normal.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, is your issue like this link:
https://community.tp-link.com/en/home/forum/topic/271440
If yes, could you please go to Deco APP>Overview>settings on the left>help>contact us> suggestions and send us the APP log.
Thank you very much.
- Copy Link
- Report Inappropriate Content
Same here. Apparently TP Link support consists in having you spend hours taking screenshots, rebuilding your network and uninstalling app until you give up and leave them alone...
Too bad as the hardware is quite nice.
- Copy Link
- Report Inappropriate Content
Thank you very much for your update.
Your case has been forwarded to the senior engineers and please check the email for further updates.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
HI, it is ok for 11 Decos if they are all wired to the switch.
May I know what info is missed on the Deco APP?
And Can I have some screenshots?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi, Can I have a picture of the client list on APP?
Only one client is missing or the whole online list is blank？
- Copy Link
- Report Inappropriate Content
I having the same issue with my P9 for about a year.
I am sure that it started from firmware:
1.1.3 Build 20201228 Rel. 55057.
Restarted the system-units all together, one by one etc. no result
- Copy Link
- Report Inappropriate Content
I just purchased the X90 system, set everything up, updated to latest firmware, checked the app, no devices are showing even though they are online. So here I am. Very disappointed to see this an issue dating back to '20. Rather than go through all the headaches everyone else has to no avail, I think I'm just going to go ahead and return this and go back to Netgear. Sad because I read so many good things about the Deco line.
- Copy Link
- Report Inappropriate Content
Hi, thank you very much for the feedback.
Previously, almost all the feedback we have received is related to Deco S4/M4/P9 and we did not get feedback about Deco X90 before.
If you could like to spend a little more time, I would love to forward your case to the senior engineers for further assistance.
if you are ok with it, please help me get the following information:
1. Please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and add the APP log.
2. Could you please send me some screenshots of “ no devices are showing on the Deco APP”?
3. By the way, if you are able to log into the web UI(http://tplinkdeco.net), are you able to see these devices online?
Thank you again.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 19
Views: 56273
Replies: 74
Voters 2
