@Sparky672 

Thank you for the information.

I will inquire with HQ to follow up with asap with your observations and concerns.

@Sparky672 

HQ passed me new firmware for you to try, before you update the router, perform a factory reset first or, back up your router configuration, then factory reset the router and then install this firmware. Do not restore the file after, just leave the router as is, and connect your devices to see if the same issue happens.

http://support.tp-link.com/f/03d42c2716/?dl=1

Download the file, and extract it, upload the .bin file in the Advanced > System > Firmware Upgrade menu, upload the .bin file.

@Tony 

Tony wrote

@Sparky672 

 

Do not restore the file after, just leave the router as is, and connect your devices to see if the same issue happens.

If I cannot restore the router using my backup, what is the point of doing the backup?

Otherwise, if this new firmware works, then how can I restore my original settings?

If this new firmware does not work, then how can I go back to the old firmware and how can I restore my settings?

@Sparky672 

The point in my previous post was to see if it works which I am asuming it did. In that case please try to upload your backup, if that works then you should be good to go.

If the restore does not work then please take the time to reconfigure your router.

@Tony 

Tony wrote

@Sparky672 

 

The point in my previous post was to see if it works which I am asuming it did. In that case please try to upload your backup, if that works then you should be good to go.

 

If the restore does not work then please take the time to reconfigure your router.

I have not done anything yet because I did not have the time to setup the router from scratch if needed.

I will let you know as soon as I am able to find some time to try this out.  Thank you!

@Tony 

Tony wrote

@Sparky672 

 

The point in my previous post was to see if it works which I am asuming it did. In that case please try to upload your backup, if that works then you should be good to go.

 

If the restore does not work then please take the time to reconfigure your router.

I did the firmware upgrade...

After the upgrade, I did not have restore my backup or reset any of the settings.  ALL settings were retained throughout upgrade & reboot.

However, the problem is the same!... Apple TV, Samsung TV (not shown), Samsung Refrigerator (not shown), Samsung Range, and iPod Touch all showing Ethernet icon instead of the wifi.  All are connected with Wifi.

Ugh.... I just re-read your post.  I did not do the factory reset!!  I will try again when I get a chance.

@Tony 

I finally did it correctly.  I did a full factory reset.  This problem still exists!  It's actually worse than before because although the Samsung kitchen appliances are connected to the Wifi, they are not showing up in the device list at all.

Many of the other devices on Wifi are showing the Ethernet icon... and a few of the devices refuse to show up until I do a ping from the system diagostics screen.  Very frustrating.  I spent a lot of time working on this only to find out the firmware you sent was dated 3/1/2020 which is long before I ever purchased this router and started reporting these issues, therefore it's clear that this firmware revision either has nothing to do with my bug reports or they sent the wrong version.  

@Sparky672 

Thanks for the update, I will follow up and see what I can find.

@Sparky672 

Looks like we are still not able pinpoint issue as it can not be replicated when tested on our end. It might be an issue with the router itself.