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I bought a new AX6000 and I'm configuring the router in my network, but when I try to connect the router to my TP-Link Cloud account I'm receiving a message that the router is already connected to other account.
There is any way to solve it?
Try factory defaulting the router, then bind it to your cloud account after. If that does not work, reach out to our support team.
When you open the chat, click on the blue link "talk to agent" and click on the other link saying that. Make sure to have your router serial number and MAC address ready. They should be able to track it that way and unbind it on the back end so you can then bind the router to your account.
If you still have issues please let me know.
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