Archer A7 5ghz not showing on iphone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer A7 5ghz not showing on iphone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer A7 5ghz not showing on iphone
Archer A7 5ghz not showing on iphone
2019-12-30 21:57:06 - last edited 2020-01-02 17:44:10

Purchased TP Link AC1750 Archer A7 two weeks ago, everything works fine until past weekend. 5ghz no longer showing on iphone 7 networks list. 5ghz light is still on router. 2.4ghz works fine. My TV was connected to 5ghz networks, but I have to re-connect it to 2.4ghz networks. Anybody see it before?

 

Thanks in advance!  

  0      
  0      
#1
Options
2 Accepted Solutions
Re:Archer A7 5ghz not showing on iphone-Solution
2019-12-31 18:30:10 - last edited 2020-01-02 17:44:16
You can try rebooting the router. Make sure the SSID is being broadcast. If still it does not work, try a reset to factory and reenter your settings making sure SSID is being broadcast. On your device, you may need to delete (forget) the network setting and then reestablish it on the device. If that does not fix it, then start a ticket with TP-Link and and get the router replaced.
Recommended Solution
  3  
  3  
#2
Options
Re:Archer A7 5ghz not showing on iphone-Solution
2019-12-31 22:29:20 - last edited 2020-01-02 17:44:10

@GoGreenGoWhite 

 

Also make sure the router is fully up to date.  You can also try to enable SmartConnect which sets a single SSID and password for both bands.  The router would then choose the best band for you based on the device capablities and traffic needs. 

Recommended Solution
  1  
  1  
#3
Options
4 Reply
Re:Archer A7 5ghz not showing on iphone-Solution
2019-12-31 18:30:10 - last edited 2020-01-02 17:44:16
You can try rebooting the router. Make sure the SSID is being broadcast. If still it does not work, try a reset to factory and reenter your settings making sure SSID is being broadcast. On your device, you may need to delete (forget) the network setting and then reestablish it on the device. If that does not fix it, then start a ticket with TP-Link and and get the router replaced.
Recommended Solution
  3  
  3  
#2
Options
Re:Archer A7 5ghz not showing on iphone-Solution
2019-12-31 22:29:20 - last edited 2020-01-02 17:44:10

@GoGreenGoWhite 

 

Also make sure the router is fully up to date.  You can also try to enable SmartConnect which sets a single SSID and password for both bands.  The router would then choose the best band for you based on the device capablities and traffic needs. 

Recommended Solution
  1  
  1  
#3
Options
Re:Archer A7 5ghz not showing on iphone
2020-01-02 17:25:50

thank you @Carl.

 

It seems 2.4 and 5ghz have same network name after I update fireware. I have enabled SmartConnect feature. The router automatically assigned band to the devices. So far it works very well. 

  2  
  2  
#4
Options
Re:Archer A7 5ghz not showing on iphone
2020-01-02 17:42:41
Thanks!
  2  
  2  
#5
Options