C5400X cannot connect to TP-Link Cloud
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.C5400X cannot connect to TP-Link Cloud
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Anyone else ever had their router not able to connect to the TP-Link Cloud? I have an open ticket on it, but though I'd ask the question since I have thus far stumpted them. No issues with the router - have full internet access, full functionality in every way. The only thing that doesn't work is the TP-Link Cloud access (as well as DDNS & Firmware Updates which are both reliant on the Clound login access). Proved the login works, but router simply times out on the login (or the forgot password link or the Register new button). This C5400X Router and cloud login had been working fine for a little over a month until this occured. I've reset the router, rebuilt it and also restored the previous settings, as well as re-applied the most current firmware all without any luck. Thanks in advance.
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I will need to engage with our system enigeering team. This may require me asking for personal information such as the email address associated with the TP-Link ID. They may also want to do a remote session and investigate directly. Please email me as ussupportteam@tp-link.com and provide the TP-Link Id email as well as a link to this thread. I will forward to SE then and see where we go from there.
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@Carl Thanks, I've just sent it.
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@Carl thanks for your help! I was issued an RMA after allowing a tech to remotely attempt repair.
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@Carl Hi Carl! I was sent an Archer C2300 to replace my defective A2300. I'm concerned that I'll lose my lifetime subscription to HomeCare that was included with the A2300. (The box for the C2300 says "HomeCare is available for free for the first few months after subscription." Should I request the A2300 as I originally had? Will TP-Link honor the lifetime subscription since my device was A2300? Thanks!
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You won't that router's packaging was prior to the management change to make HomeCare powered by TrendMicro a lifetime subscription.
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