Antivirus won't stop blocking
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Antivirus won't stop blocking
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I turned on some of the anitivirus features when I initially setup my M9's. I turned it off shortly after because it was just blocking too much. Weeks later, I am still getting notifications that certain clients' traffic is being blocked by the antivirus. There is a simple on/of switch for all of the antivirus features and they are in the "off" position. How do I get my Deco to really stop blocking random accesses?
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Hi Everyone,
Thank you for the Feedback and sorry for the delay. Unless an admin is pinned we do not currently get notifications that a reply has been published. I have subscribed to this thread so i can better monitor it. I have also supplied my engineering team the thread so they can further investigate and provide solutions.
thank you
Carl
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Whole "Security" Suite is being turned off but it keep sending me notifications about blocking random devices or protocols. Guys, "OFF" means "OFF". I have 5 Deco M9 units in my house, I payed some steep price for your product and all I've got is my family running around the place asking why their Ipad/Iphone doesn't work. And it's blocking my work VPN regardless of switch position in your app.
Hope you'll fix this.
Thank you in advance.
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Hi Everyone.
Our Engineering team has updated us and provided a Link to download a Beta Firmware and instructions on how to install it. The link for this is here. If this does not work or you have further issues please send me a direct message with the following informaiton
TP-Link ID:
Best Contact infromation:
and Details of the event you are still experiancing.
I will forward this information to our Engineers who will investigate your particular issue further.
Best Regards
Carl
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hello, i have same problems
not finding any way to solve it (get this feature off)
the link in your message is not working (not found anymore) and
nobody has commented the solution (If got help with it)
is this still really not solven?
please till me how to get rid off the antivirus software of tours with deco9 plus!
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Hi Marli,
This was almost a year ago. The features should have been fixed. What product do you have and what firmware are you on?
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