Solution My new router is not obtaining an IP address from my cable modem
Solution My new router is not obtaining an IP address from my cable modem
Have you ever unboxed your brand-new router, hooked it up to your existing cable modem and nothing happens? The awesome new device you just purchased doesn’t go online and the internet light stay amber or red. Believe it or not this is actually a common issue referred to as MAC Binding. Essentially what is happening is the Modem is still bound to the MAC (media access control) address from the last device that was connected to it. When the modem looks to hand out the public address from your ISP it does not recognize the address being offered so it does not give out the IP address. Its like trying cash a check without ID, no verification so doesn’t work.
So how do we fix this? Well, that’s very simply really. Frist you will want to unplug the power cable and the coaxial cable from the back of the modem. Next connect your router to the modem via ethernet, but please make sure the ethernet cable is in the WAN port on your router. Then reconnect the power cable and power on your modem but leave the coaxial disconnected. Wait 3 to 5 minutes to give the modem enough time to flush its memory, then reconnect the coaxial cable. Once the modem fully connects to the internet, check the router’s internet light it should now be good. For TP-Link routers this means either White, Green or Blue depending on your model. Check the internet and see if you can now reach your favorite websites. In rare cases you may need to contact your ISP and have them clear the modem’s connection remotely.
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@Carl if routers not getting DHCP address try unplugging it for one minute then plug it back up if changed any settings just poke the old reset button and reset what you changed before works every time for me
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Sometimes a call to the provider is required for them to enter the MAC address of your MODEM. Comcast apparently doesn't trust anyone to simply replace their MODEM.
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@mattattack This is the worst experience I have ever had with a router and I've had many over the years. Even when plugged in and broadcasting, I can't access it. This is the second one in a month that has just stopped working. I've had my isp all over thier end and nothings wrong there.
What is the reason ur product sets off these IP address issues? IF I ever get this working, I'll never buy another TP link product. Too many people are reporting this same issue and no firmware fix? I promise my review will be much clearer than any instructions I've read on how to get past this disaster.
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Mattattack is not a TP-Link Employee so you did tag the wrong person. We can't deduce anything until we have more information regarding your concern. It would be best to create a wholly new thread specific to your product and to your situation. Please include screenshots and details of what troubleshooting you have done.
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Helpful: 32
Views: 87723
Replies: 16