AC1200 will not connect with SB6141
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AC1200 will not connect with SB6141
Model :
Hardware Version :
Firmware Version :
ISP :
Hardware is v2.0. That wasn't an option on the drop-down.
ARRIS/Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem
The modem will always connect to:
Dell laptop
[*]Dell desktop
[*]Netgear WPN824NA router
[*]TL-WR841N router
It will not connect to an Archer C9 (already returned) or an Archer 1200 (soon to be returned).
When I was trying to get the C9 working, I exchanged probably a dozen emails with tp-link support where I included screen shots of everything, both the modem pages and the router pages. Those were ignored in response emails and the four phone conversations we had. We had to start from scratch with each email and phone call which was more than annoying. The answer was always one or more of:
your router isn't working (it works with everything else I plug into it, and it's values seem well within DOCSIS 3.0 range)
[*]you need to clone your MAC address (not necessary with anything else, but I tried every working MAC address with both the C9 and the AC1200 in addition to factory default for each)
[*]you need to have Comcast reset your modem (done, nothing changed)
[*]you need to follow this exact power up sequence which changed from email to email (none of those made any difference, but I can talk to anything else I plug into the modem with a standard power up sequence)
[*]you need a new cable (I've used the old cable which works with the other routers plus the cables that came with the C9 and the AC1200)
So I haven't bothered with tp-link support after they were absolutely no help with the C9, instead spending my time reading EVERYTHING ever posted on the internet about connection issues. No solutions jumped out.
It is interesting to note that the AC1200 correctly detects Dynamic IP, but doesn't get one. The C9 always "detected" Static IP.
Now to be fair, the C9 and the AC1200 are the only high speed things I've tried to connect to the modem. But the modem recognizes this, and flashes the appropriate color for whatever I plug into it. And I pointed this out to tp-link support, but they didn't seem to care.
Does anyone have any suggestions besides what I've already tried? If not, the AC1200 will be going back soon and I'll be writing only my second review on Amazon after shopping there for more than 14 years. (You can read my first review under Archer C9.)
Thanks.
I've uploaded the system logs from both the AC1200 and the WR841N. It's an apple and orange kind of thing since the AC1200 was trying to go through quick setup and the WR841N was already set up. (Yes, I have tried manual setup with no success, but again, I'm open to suggestions.)
Hardware Version :
Firmware Version :
ISP :
Hardware is v2.0. That wasn't an option on the drop-down.
ARRIS/Motorola SurfBoard SB6141 DOCSIS 3.0 Cable Modem
Upstream Channel ID: 3
DOCIS MIMO Honor MDD IP Mode
Modem’s IP Mode IPv6 Only
DHCP Server Enabled
Downstream Power Level 5-6dBmV
Downstream Modulation QAM256
SNR 38-39 dB
Upstream Power Level 42-44 dBmV
DOCIS MIMO Honor MDD IP Mode
Modem’s IP Mode IPv6 Only
DHCP Server Enabled
Downstream Power Level 5-6dBmV
Downstream Modulation QAM256
SNR 38-39 dB
Upstream Power Level 42-44 dBmV
The modem will always connect to:
Dell laptop
[*]Dell desktop
[*]Netgear WPN824NA router
[*]TL-WR841N router
It will not connect to an Archer C9 (already returned) or an Archer 1200 (soon to be returned).
When I was trying to get the C9 working, I exchanged probably a dozen emails with tp-link support where I included screen shots of everything, both the modem pages and the router pages. Those were ignored in response emails and the four phone conversations we had. We had to start from scratch with each email and phone call which was more than annoying. The answer was always one or more of:
your router isn't working (it works with everything else I plug into it, and it's values seem well within DOCSIS 3.0 range)
[*]you need to clone your MAC address (not necessary with anything else, but I tried every working MAC address with both the C9 and the AC1200 in addition to factory default for each)
[*]you need to have Comcast reset your modem (done, nothing changed)
[*]you need to follow this exact power up sequence which changed from email to email (none of those made any difference, but I can talk to anything else I plug into the modem with a standard power up sequence)
[*]you need a new cable (I've used the old cable which works with the other routers plus the cables that came with the C9 and the AC1200)
So I haven't bothered with tp-link support after they were absolutely no help with the C9, instead spending my time reading EVERYTHING ever posted on the internet about connection issues. No solutions jumped out.
It is interesting to note that the AC1200 correctly detects Dynamic IP, but doesn't get one. The C9 always "detected" Static IP.
Now to be fair, the C9 and the AC1200 are the only high speed things I've tried to connect to the modem. But the modem recognizes this, and flashes the appropriate color for whatever I plug into it. And I pointed this out to tp-link support, but they didn't seem to care.
Does anyone have any suggestions besides what I've already tried? If not, the AC1200 will be going back soon and I'll be writing only my second review on Amazon after shopping there for more than 14 years. (You can read my first review under Archer C9.)
Thanks.
I've uploaded the system logs from both the AC1200 and the WR841N. It's an apple and orange kind of thing since the AC1200 was trying to go through quick setup and the WR841N was already set up. (Yes, I have tried manual setup with no success, but again, I'm open to suggestions.)
