Unable to access via IP

Unable to access via IP

Unable to access via IP
Unable to access via IP
2 weeks ago - last edited a week ago
Model: OC200  
Hardware Version: V1
Firmware Version: 5.14.32.56

Omada OC200 is linked to my cloud management portal. However, I cannot access the controller via its static IP. 
Already, switched to DHCP however, still inaccessible.

Since the controller is inaccessible via IP, the portal is also affected.

User from SC to HC
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#1
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1 Accepted Solution
Re:Unable to access via IP-Solution
2 weeks ago - last edited a week ago

Hi  @.Don 

 

To access via its IP address, the PC should be in the same LAN as the OC200.

If you failed to access the interface, please share with us a screenshot of the error message page.

 

 

What's the status of the controller on the cloud website? Is it online or offline? Can you launch the controller via https://omada.tplinkcloud.com 

 

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#2
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Re:Unable to access via IP-Solution
2 weeks ago - last edited a week ago

Hi  @.Don 

 

To access via its IP address, the PC should be in the same LAN as the OC200.

If you failed to access the interface, please share with us a screenshot of the error message page.

 

 

What's the status of the controller on the cloud website? Is it online or offline? Can you launch the controller via https://omada.tplinkcloud.com 

 

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#2
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Re:Unable to access via IP
a week ago - last edited a week ago

  @Vincent-TP 

hi, i have the same issue since I upgraded my OC200 V1 to firmware to controller version 5.14.32.56. 
- local access won't work 

- cloud access works but with difficulties as it kept on failing 

- local voucher portal won't respond anymore for clients to login

 those are the problems i faced too.

in my case , with all the difficulties with getting access through cloud, I managed to get in from there (but u got to be very patient). Then I deleted all my logs, events, (everything that are logs deleted), and restarted. Then my local access and portal started working.

I set up an automatic backup of settings before the controller firmware update , anytime it does it, the controller will go offline and you will have to manually restart it, or portal and cloud wont come. 
i also tried to disable the auto backup option, but its not responding. The new controller firmware has messed up our OC200 v1. I do not know for others.

it needs to be fixed.

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Re:Unable to access via IP
Thursday

  @Saamoss 

Maybe you can try the latest version for OC200.

 

Hardware Controller (Built-in Omada SDN Controller V5.15.6.25) Pre-release

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#4
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