Hi @keegs53 

Thanks for posting in our business forum.

Your provided information is very clear about the issue.

Yet, can I know what's the message like on your phone? Is it triggering the Human/Vehicle detection or Motion detection?

This would be my only question about the problem.
I will also notify the test/dev to look into this once I collect this information from you.

Hi @keegs53 

Thanks for posting in our business forum.

keegs53 wrote

  @Clive_A 

Thanks for replying.

I see this on my phone, Human Detection:
 

 

and



Thanks

Can you show me the config of motion detection and the rest of the detection settings?

How many days do you experience such a false alarm?

Hi @keegs53 

Thanks for posting in our business forum.

keegs53 wrote

  @Clive_A sadly I emailed this reply on 13 Aug 2024 but I see now it didn't come through. Very frustrating.

 

-------------

 

Hopefully these screenshots assist.

 

 

Thanks

In the system, there is no email from your registered email address. And you may not send it to the correct email address.

You should use the VIGI app and service center to send that email.

There is no screenshot.

Hi @keegs53 

Thanks for posting in our business forum.

keegs53 wrote

  @Clive_A 

 

Any progress here?

The detection area does not apply to the tracking. You may consider disabling the tracking function.

Hi @keegs53 

Thanks for posting in our business forum.

keegs53 wrote

  @Clive_A 

 

The problem I've raised isn't the tracking, is the alarm going off due to things outside the detection area setting it off. Was that not understood?

How many times was this being triggered?

I tested with C540-4G and only when it crossed the line of on the line, was it triggered. Which means it works as expected. I am using similar configs. No Auto Tracking. Do you have auto tracking?

Have you re-drew the line and tested it?