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Tapo and Deco series device always "offline"

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Tapo and Deco series device always "offline"

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo and Deco series device always "offline"
Tapo and Deco series device always "offline"
2024-03-29 16:29:51 - last edited 2024-04-03 08:37:08

My tapo and deco series devices always keep disappear from omada dhcp client list.Even all firmware and app are up to date.It just disappear from client list and its actual still function normaly,can view or change or anything else the tapo/deco devices.Using OC200 V1 controller, ER605 V2 router and Deco X50-POE as AP

 

OC200 Client List

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Re:Tapo and Deco series device always "offline"
2024-04-01 09:54:55 - last edited 2024-04-03 08:37:08

  @Teriri  Hi, if the camera connects to the Deco's Wi-Fi, maybe the problem is related to the roaming feature on the Deco, you can fix a camera to connect to a specific Deco unit for a try.

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Re:Tapo and Deco series device always "offline"
2024-04-02 10:17:08 - last edited 2024-04-03 08:37:08
Already tried,problem still exists.i turned off mesh function at camera info page in deco app and set to specific deco
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Re:Tapo and Deco series device always "offline"
2024-04-09 08:12:59

Hi @Teriri 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240417198. Please check your email box and ensure the support email is well received.

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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