All guests with status: PENDING
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Hi. I have a portal setup with simple password (see image below). I have almost all my guests as STATUS PENDING but they are using internet normally: check download speed of the first line in second image.
2 questions:
- Why are they PENDING?
- Why after autentication timeout (3 days) they still login without use the password?
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Hello @DPlus,
HTTP Redirect to HTTPS: When enabled, requests to HTTP will be automatically redirected to HTTPS.
So it is up to you, you may keep HTTPS Redirection Disable.
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@Hank21 Let me see if I get it right:
| PORTAL AUTHENTICATION | HTTP Redirect to HTTPS Enable | HTTP Redirect to HTTPS Disable |
| Unauthenticated Client to HTTP | Internet Access BLOCKED | Internet Access OK |
| Unauthenticated Client to HTTPS | Internet Access BLOCKED | Internet Access BLOCKED |
| Authenticated Client to HTTP | Internet Access OK | Internet Access OK |
| Authenticated Client to HTTPS | Internet Access OK | Internet Access OK |
Is that right?
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Hello @DPlus ，
Please check this chart below:
DPlus wrote
2 questions:
- Why are they PENDING?
- Why after autentication timeout (3 days) they still login without use the password?
This issue may have been fixed in Controller v5.9.32, could you please upgrade OC200 to the latest firmware version v5.9.32?
Please refer to this link.
But please note you need to upgrade it locally, so you can try to create a VPN tunnel for upgrading if you can not get to the site.
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Hello @DPlus，
We have tested this issue in the local lab but didn't reproduce a similar issue.
It is suggested that you can use the actual status of the client devices as a guide, the client information like the traffic in the controller may be a little delayed.
Although the client is disconnected normally, there may be a delay in displaying traffic information on the controller.
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