Hi, I am currently testing a WiFi portal that is connected to an LDAP profile using my Windows Server Active Directory. I successfully connected using the `sAMAccountName` as the username and the corresponding password. However, after several attempts, the device was blocked, as indicated in the portal. I checked to see if the account was locked out and attempted to unlock it. Multiple accounts were used on the same device.

Now, I am trying to find a way to unblock my device. I have looked in the Insights, Hotspot Manager, Clients, and other sections of the controller settings, but I have not been able to locate how to unblock the device or even reduce the lockout interval.