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Upgrade required for Easy Smart Utility .... not available

chuckm2000

2024-10-09 06:33:32 - last edited 2024-10-10 01:10:33

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Upgrade required for Easy Smart Utility .... not available

2024-10-09 06:33:32 - last edited 2024-10-10 01:10:33

Model: TL-SG116E

Hardware Version: V2

Firmware Version: 1.0.0 Build 20220826 Rel.58631

I am trying to configure several SG116E switches using the Easy Smart utility, but when I click on a switch it simply asks me to upgrade to the latest release of the utility.

I am running the latest version of the utility from the tp-link download site, 1.3.9.0 on a Windows-11 system, but it seems to think a newer version is required. The switches are all hardware version 2.20

Does anyone know if or where a newer version of the utility can be found?

Many thanks, Chuck

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Clive_A

2024-10-10 01:10:26 - last edited 2024-10-10 01:10:33

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Re:Upgrade required for Easy Smart Utility .... not available-Solution

2024-10-10 01:10:26 - last edited 2024-10-10 01:10:33

Hi @chuckm2000

Thanks for posting in our business forum.

The global site displays a new release in July.

https://www.tp-link.com/en/support/download/tl-sg116e/v2/

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chuckm2000

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2024-10-10 02:12:00

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Re:Upgrade required for Easy Smart Utility .... not available

2024-10-10 02:12:00

Thanks Clive! Unfortunately, the version of the utility to which you refer is the same one I am currently running (1.3.9.0), which I had downloaded from that global site. For some reason, it wants me to install a newer version, which doesn't exist on that site. It's a mystery! I wonder if there is some sort of Windows registry entry or configuration file I can edit to work around the problem? Does it perhaps not recognize hardware version 2.20? Cheers! Chuck

chuckm2000

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2024-10-10 02:23:31

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Re:Upgrade required for Easy Smart Utility .... not available

2024-10-10 02:23:31

Ooops! It seems the download site for Canada does not have the latest version.

When I force my browser to override and go to the US English site, a newer version does exist.

The global site by default asks me to go to the Canada support site: www.tp-link.com/ca/support/download/tl-sg116e/v2/ which is very much out of date.

Thanks for your help ... I will try the newer version from the US site.

Chuck

Upgrade required for Easy Smart Utility .... not available

Upgrade required for Easy Smart Utility .... not available

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