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Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4

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Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-06-08 05:14:06
Model: Omada Software Controller (Linux)   ER605 (TL-R605)  
Hardware Version: V2
Firmware Version: 2.2.4

My network topology is:

 

Omada controller v5.14.0.11, running on a Linux virtual machine, managing an ER605 router (v2.2.4).

 

Connected to the router, I have an SG108E switch (v6.6 1.0.0 build 20230218).

 

Connected to the switch, I have a DECO XE75, configured as an access point, and all WiFi devices are connected to it.

 

The problem is that most WiFi devices disappear from the list of connected devices. If I restart the router, all WiFi devices appear, but after 15 minutes, most of them disappear, leaving only a few devices.

 

They disappear from the list, but they work normally.

 

I updated Omada to 5.14.20.9 version, but in this version, all devices no show anymore. I rolled back the Omeda to 5.14.0.11 version.

 

Someone with the same issue or something like that?

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#1
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7 Reply
Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-06-08 05:26:55

  @Kabello 

 

Can you show me a screenshot of the disappearing device?

what type of devices disappear

 

 

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#2
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Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-06-08 05:39:59 - last edited 2024-06-08 05:45:55

  @MR.S 

 

I have 33 devices, now is showing 19. All devices appear as wired, but I have at least 18 Wi-Fi devices.

 

Most are smart switches, cellphones, and secure cam that disappear.

 

 

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#3
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Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-06-08 06:15:41 - last edited 2024-06-08 06:16:22

  @Kabello 

 

Ok then I understand. it is by definition not a device but a client.

but ok, yes, I've seen the same thing, it's always been like that. I have a similar setup at my kids home, there I have ER605v2 as a router and everything else is unifi where client appears randomly in Omada,,

I also have a lab at work with ER707-M2 where I have cisco switches which client are almost never visible under the client tab. At home I have a full Omada stack where all clients are visible all the time.

 

Unifi, which has a lot in common with Omada, has exactly the same problem, so it probably has something to do with how the system is built.

 

I don't think it will help, but you can try and enable LLDP on the router to see if it gets any better.

 

 

 

 

 

 

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#4
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Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-06-11 02:31:57

Hi  @Kabello 

 

Our engineers find some possible roots of this issue. We are going to fix it in next controller version. 

 

The problem occurs when you only have one Omada Gateway adopted, no other Omada devices. So if you want a quick solution, is to add another Omada switch/AP to the network. 

Kabello wrote

My network topology is:

 

Omada controller v5.14.0.11, running on a Linux virtual machine, managing an ER605 router (v2.2.4).

 

Connected to the router, I have an SG108E switch (v6.6 1.0.0 build 20230218).

 

Connected to the switch, I have a DECO XE75, configured as an access point, and all WiFi devices are connected to it.

 

The problem is that most WiFi devices disappear from the list of connected devices. If I restart the router, all WiFi devices appear, but after 15 minutes, most of them disappear, leaving only a few devices.

 

They disappear from the list, but they work normally.

 

I updated Omada to 5.14.20.9 version, but in this version, all devices no show anymore. I rolled back the Omeda to 5.14.0.11 version.

 

Someone with the same issue or something like that?

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-06-11 23:39:16

  @Fae 

 

Thanks for answering.

 

Remembering that in version 5.14.20.9, the problem is even worse, cause' no device is shown.

 

Thanks again

 

 

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#6
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Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-07-11 02:09:20

Hi @Fae 

 

Today I installed the new version 5.14.26.1 and unfortunately the problem persists.

 

This new version did not fix the problem.

 

 

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#7
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Re:Devices disappear from list on the Omada v5.14.0.11 + ER605 v2.2.4
2024-08-08 20:15:23

@Fae 

 

I updated to Omada v5.14.30.7 and ER606 to v2.2.6, but this issue remains.

 

You said that yours engineers found some possible roots of this issue, and they would fix it in next controller version, but unfortunately it didn't happen.

 

Any idea how to fix it?

 

Thanks

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#8
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