Hi @ckdash 

Thanks for posting in our business forum.

Choose the correct Connection Type and enable VLAN. Input the correct VLAN ID provided by the ISP. Same steps for the controller.

If this doesn't work, please post your config.

If possible, along with the Wireshark screenshot about the WAN connection. Please use the filter to check your corresponding connection type. Do not paste the text format.

How to capture packets using Wireshark on SMB router or switch

How to Use Port Mirror to Capture Packets in the Controller

Hi @ckdash 

Thanks for posting in our business forum.

ckdash wrote

  @Clive_A 

thanks. I have done exactly that. I have also tried the priority unset ( as in your screenshot ) and set to 0 (as per my ISP is guidance. 

There is a note in some TP-Link guidance:

"If VLAN for the WAN port is enabled, you need to enter a VLAN ID. Then the WAN port is automatically assigned to the VLAN. By default, the egress rule of the VLAN is UNTAG, so the packets are transmitted by the WAN port without VLAN tags. If you want the WAN port to transmit packets with VLAN tag, you need to configure its egress rule as TAG"

The problem is that you can't set this for the default WAN port. So I tried setting the second port as a WAN port with VLAN set to 911. When you do this, it automatically creates a VLAN rule set to Untag -?it doesn't do this for port 1. That doesn't work either. 
I wondered if the problem was the 2.5Gbps ports so I set port 3 to WAN and set VLAN to 911 (after removing VLAN 911 from other ports). No joy. 
 

I'll set up Wireshark this morning and have a try. 

If you need to be tagged, you can check out the controller mode where you have the option to make it tagged.

Hi @ckdash 

Thanks for posting in our business forum.

ckdash wrote

Thanks. I’ll try this. I have an OC200 - presumably I set it in there? So set the device to be managed by the controller - I’m not by the device now, but I think I recall where that setting is - then go to the OC200 and adopt the router.

Note that if you adopt it, it will reset your ER707 first and then apply the settings that come from the controller.

Settings > Wired Networks > WAN. Advanced Settings.

Hi @ckdash 

Thanks for posting in our business forum.

ckdash wrote

  @Clive_A thanks for your continued help. 
I've set to use the OC200. Still no joy. 
You mentioned above using Wireshark. Is it possible to use the OC200 packet capture to monitor the traffic from the router?

No.

If you have set up the VLAN in both controller and standalone mode and it does not work, then it is not a problem with the router.

I think you should check your WAN physical connection and consult this with your ISP. Something must be wrong with your connection or settings.

Hi @ckdash 

Thanks for posting in our business forum.

ckdash wrote

  @Clive_A Thanks. It's odd. My Asus router works. Previously a pfsense device has worked. 
No idea what's going on. I'm in touch with my ISP

Reboot the modem? Common practice when you have a new router arrived. Connect the new router and reboot the modem.