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TL-SG3428XMP - cannot connect to switch console. USB or RS232.

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TL-SG3428XMP - cannot connect to switch console. USB or RS232.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

GTCH

2023-07-15 18:17:07 - last edited 2023-07-25 06:13:35

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Registered: 2023-07-09

TL-SG3428XMP - cannot connect to switch console. USB or RS232.

2023-07-15 18:17:07 - last edited 2023-07-25 06:13:35

Tags: #CLI

Model: TL-SG3428XMP

Hardware Version: V3

Firmware Version:

I using the same laptop same cable to connect to different model of switches, TL-SG3428XMP cannot connect and blank screen, but TL-SX3206HPP able to connect to both console (serial and USB). My question is without the console how to reset the switches? don't have any button to reset?

Tech support sending me https://www.tp-link.com/us/support/faq/46/ ????

1 Reply

Clive_A

2023-07-17 06:33:09

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Re:TL-SG3428XMP - cannot connect to switch console. USB or RS232.

2023-07-17 06:33:09

Hi @GTCH

I don't see your email address linked to any case in our system. Do you need to reset your switch like other posts you had?

How to enter the BootUtil Menu to factory reset the switch with the console cable?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

GTCH

2023-07-15 18:17:07 - last edited 2023-07-25 06:13:35

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Registered: 2023-07-09

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TL-SG3428XMP - cannot connect to switch console. USB or RS232.

TL-SG3428XMP - cannot connect to switch console. USB or RS232.

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