Business Community > Cameras > 2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.
< Cameras

2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.
2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.
2022-12-27 10:33:39
Model: VIGI C400P  
Hardware Version: V2
Firmware Version: 1.0.10 Build 220707 Rel.57637n

I had 1 x VIGI C400-HP V1 Hardware CCTV camera which works perfectly. I ordered and fitted a further 2 more C400-HP camera's which came as V2 hardware. I updated the firmware to the latest release which is 1.0.10 Build 220707 Rel.57637n.

 

I am experiencing a pink hue on the V2 camera's. The V1 camera color is perfect. Has anyone else experienced this?

 

I look forward to your reply,

Kind regards,

 

Madasafish

 

 

  0      
 
  0      
 
#1
Options
3 Reply
Re:2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.
2022-12-28 07:54:22

  @Madasafish 

 

It is weird, my camera is great, can you share a screenshot to show your issue?

Just striving to develop myself while helping others.
  0  
  0  
#2
Options
Re:2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.
2023-01-08 11:27:24 - last edited 2023-01-08 11:41:03

  @Madasafish  This sounds like the characteristics of a stuck IR Cut Filter, which this camera does use. It should only be active in night vision mode. Try switching between day and night mode or resetting to factory.

  0  
  0  
#3
Options
Re:2 x New Vigi C400HP-2.8 V2 hardware with latest firmware showing a pink hue.
2023-01-08 23:16:36

 

Thanks for the replies. 

 

What I did was swap the V1 camera and V2 camera around because the V2 camera was located in an important position. Since doing that, both V2 camera's are now displaying the correct colour. I know it sounds odd. I have seen camera's with IR cut filter problems and my camera's were certainly not that dark pink. It was slight pink hue.

 

So I am pleased to say, the V2 camera's are now working properly and appreciate the replies.

 

Kind regards,

Madasafish

 

  

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 498

Replies: 3

Related Articles
Do I own these VIGI cameras or not?
2003 0
 VIGI C400HP uses which PoE adapter
497 0
New Hardware
2957 0
VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1
222 1
New Vigi Camera Not Certified
2197 0
 VIGI cameras intermittent connections
1081 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.