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OC 200 cant connect to cloud

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OC 200 cant connect to cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
OC 200 cant connect to cloud
OC 200 cant connect to cloud
2022-08-31 10:18:55
Model: OC200  
Hardware Version: V1
Firmware Version: 1.18.3 Build 20220715 Rel.56221

Hy Team!

 

I used an OC300 it is working very vell. An another place I use an oc200 and I want to connect it with the cloud interface but I can't. The oc200 system doesn't have tp link router(for omada) it has a zyxell atp500 firewall. I think the firewall is blocking it. What I need to do in the firewall? Port forward?

 

 

Regards, Daniel.

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#1
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5 Reply
Re:OC 200 cant connect to cloud
2022-08-31 11:52:37

  @Daniel-nio 

 

I would try to change the dns server on the OC200 to google and retry.

 

 

I can not teach anyone anything - I can only make them think - Socrates
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#2
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Re:OC 200 cant connect to cloud
2022-09-06 06:21:46 - last edited 2022-09-06 06:22:36

  @KimcheeGUN 

 

Thanks your tip, it is better than before. Unfortunately it is dont works fine about 30 % of 24h offline,but only in the cloud. 

Sometimes it goes offline when I'm try to connect.

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#3
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Re:OC 200 cant connect to cloud
2022-09-06 09:10:50

You can see the dead lines.

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#4
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Re:OC 200 cant connect to cloud
2022-09-06 12:14:11

  @Daniel-nio 

 

Wait... Are you having issues with the devices staying connected to the hardware appliance controller?  

 

Are you having issues with the hardware appliance controller connected to the actual cloud?

 

Are you having WAN drops?  

I can not teach anyone anything - I can only make them think - Socrates
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#5
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Re:OC 200 cant connect to cloud
2022-09-06 18:48:23

  @KimcheeGUN 

 

Thanks your attemts!!! But the problem was the power supply... looks like 2A with a phone charger isn't enough. The controller was in a reboot cycle again and again. I pluged the usb cable on our firewall for the fast solution and it is work. ;)

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#6
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