Portal does not load for some connecting devices
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I have setup a connection for our guests and I have applied a Portal with some T's & C's. But some laptops do not display the portal and cant connect. I tried enabling the network as a guest but this did not seem to do anything (i cant see what the difference is!).
Has anyone else had a similar issue? Any clues as to why this could be happening. I need to establish the portal and have it work for everyone. It doesnt look good if i keep having to turn the portal off for some visitors
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Melsupport wrote
Any clues as to why this could be happening.
The web is a pull-medium, not a push medium. Any device always has to request a web page in order to force the display of the portal page of a WiFi hotspot.
Modern operating systems do this initial request automatically when connecting to a WiFi network (it's called »Network Awareness Test« or similar), but on older systems your users will have to manually request a web page to force the portal page to appear. Just connect to the WLAN, start a browser, request a web page and the portal will appear.
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Melsupport wrote
I have setup a connection for our guests and I have applied a Portal with some T's & C's. But some laptops do not display the portal and cant connect. I tried enabling the network as a guest but this did not seem to do anything (i cant see what the difference is!).
Has anyone else had a similar issue? Any clues as to why this could be happening. I need to establish the portal and have it work for everyone. It doesnt look good if i keep having to turn the portal off for some visitors
Hi Melsupport,
For the wireless clients that doesn't have the portal popping up for them:
1, make sure the clients are still connected to the EAP's WiFi, not some known WiFi.
2, try and open a http link via a browser, it should then be re-directed to the portal page.
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Hi
we have issued a password for them to connect to our WiFi and we are in the middle of nowhere so there are no other wifi around.
what link do you mean?
I dont have a failed device here but i will try what you have said
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Melsupport wrote
what link do you mean?
- Connect to WiFi.
- Start a browser.
- Load a web page in the browser using http://..., e.g. tplink.com or any other web page.
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Melsupport wrote
Ok I will see if I can replicate this. Is the problem common? Should I leave the tick box for Guest network ticked? I can't find anything in the manual about it. cheers
This is not a problem of the Omada portal, but it is the usual way all hotspot portals using redirects are supposed to work.
As I wrote in #2, modern devices request a web page automatically, so if older devices don't do so, consider upgrading their OS.
A guest network should be used if foreigners (guests) are allowed to use the hotspot. The guest network setting protects your LAN.
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