@fabiospark Yes the Hotspot would be a useful comparison test if if your sim card service is from another provider. The cause of the remote control failure may lie with the device itself, the router,...

@TO-TP May i know who is your internet service provider? To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you...

@Rex99 According to the support agent, it seems you have contacted them already. You may continue discussion with them and keep us posted if there is any progress.

@Rex99 To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not...

@athegn What's the model of your Tapo plug? Can you share a screenshot of the error? "Content being prepared" doesn't seem like a message in the Tapo app.

@Tapo_user_sg Can you share a screenshot of your automation setup?