Could it be the lan/ethernet cable is faulty?? try swapping it out with another cable? Or is your IPTV/VLAN turned on?

@Jeffg53 On the deco app main screen, if you are using wired backhaul, ethernet. It should show up the cable. just like this.

@David-TP Could you expedite to the team of engineers to hasten up the firmware release? We are in February right now, the latest firmware was only for V4, the stores here in my country do not even...