@Sunshine do i talk to them through the email?

@Thom_NL i already did it with wired through the router and still the same results, i get packet loss

@Kevin_Z hello, i just replied to your response in my thread, can you please check on it. Thanks

@Sunshine so earlier at lunch I noticed that the ISP team is conducting a maintenance and they disabled the internet but the router is still connected to its default gateway that means they didn't...

@Sunshine the problem is still the same, I still get a packet loss, I've already changed the MAC address and copied the old router's MAC but still the same packet loss. I'll be providing the details...

@Sunshine the default gateway is still the same as the old and new router, our isp is pldt, our isp is a private group that uses pppoe connection