What's the model number of your device? Not every tplink device has a diagnostics I think.

When you say reset, did you do a factory reset, or just turn it off and on? If a restart fixes the problem, I suggest you enable ping watchdog on the access point. So it will auto reboot when it,...

What's the distance from the back of your house to the garden? Range of indoor access points like AP500, AP300 is no more than 20 meters. If that's enough, you can go ahead and install one to your...

There is no MAC cloning on access point. 801 is not a router. Why you need clone MAC address? If you cannot get internet access from the 801, first, connect your PC to the internet socket directly,...

Yes, it supports 100-240V. Barry M wrote Model : Hardware Version : Firmware Version : ISP : Can the power adapter for the Deco M5 handle 220 volts I travel extensively and need to cover 115 to 220...

Maybe it's compatibility issue? Suggest you contact the tplink support, email them, to figure it out.