Hi @Babun-Sikder 

Thanks for posting in our business forum.

We cannot guarantee third-party compatibility.

At least from what have observed, the issue does not occur on VIGI cameras with the VMS.

VIGI NVR or VMS was originally designed for the VIGI series.

Do you observe the same behavior on the VIGI camera? And we are aware that CP-Plus has a compatibility issue. We have reports coming in all the time regarding this model.

  @Clive_A 

Hi TP-Link Team,

Thanks for your response. I also have a VIGI C400HP-2.8, and it has the same motion detection issue with NVR1008H, while it works properly with NVR2016H.

Since this happens even with a VIGI camera, could this be a firmware issue with NVR1008H? Please advise.

If your team needs to check remotely, I can provide access.

Hi @Babun-Sikder 

Thanks for posting in our business forum.

Babun-Sikder wrote

  @Clive_A 

 

Hi TP-Link Team,

 

Thanks for your response. I also have a VIGI C400HP-2.8, and it has the same motion detection issue with NVR1008H, while it works properly with NVR2016H.

 

Since this happens even with a VIGI camera, could this be a firmware issue with NVR1008H? Please advise.

 

If your team needs to check remotely, I can provide access.

If you say so, will consult this with the test team to reproduce. Remote if necessary.