EAP 615 WALL - bug - if eth1 turned off wifi speed drops to 10 Mbps
EAP 615 WALL - bug - if eth1 turned off wifi speed drops to 10 Mbps
After some tests we identified that when the eth1 port of the eap615-wall is disabled, the wifi speed in speed tests starts at 10 Mbps and drops to 0 in a few seconds. With the eth1 port activated, the wifi speed remains normal, in our case, approximately 600 Mbps. The bug does not happen with the eth2 and eth3 ports, only with the eth1 port disabled. I believe a Firmware fix is necessary.
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I did the update on the 89 EAP615s we have, I tested it on at least 15 of them and it didn't present the problem when the eth1 port is disabled. If the situation changes, I will post again in this topic. Thanks.
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@Grigoletto, same behavior confirmed on my 615-Wall.
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I ran a few more test using iperf and the issue appears to be when eth1 is disabled and the wlan forwards packets to eth0. The wlan and eth0 connections worked normally when isolated.
WLAN Device: Phone Connected to EAP615-Wall AP
LAN Device: TP-Link AP connected to switch which is also connected to EAP615-Wall eth0 port
| iperf Client | iperf Server | eth1 Setting | Result |
|---|---|---|---|
| WLAN Device | EAP615-Wall | Enabled | Normal |
| WLAN Device | EAP615-Wall | Disabled | Normal |
| LAN Device | EAP615-Wall | Enabled | Normal |
| LAN Device | EAP615-Wall | Disabled | Normal |
| EAP615-Wall | LAN Device | Enabled | Normal |
| EAP615-Wall | LAN Device | Disabled | Abnormal |
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Hi @Grigoletto @D-C
Thanks for bringing this to our attention.
May I know if you have any VLAN settings for your networks? If yes, would you mind sharing with us the VLAN settings here? It will be better to reply with screenshots of your VLAN settings. Thank you in advance.
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@Vincent-TP, on the 615, eth1 has a dummy/unused VLAN and no VLANs on eth2 or eth3 ports (disabled). I have multiple SSID mapped to VLANs and all of these are tagged members on the switch port connected to the AP. The management VLAN is set on the 615 and is also a tagged member on the switch port. The Native Network and untagged member on the switch port is just another dummy/unused VLAN. My perf test used the management VLAN.
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Hi @D-C
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250219855, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@Grigoletto is the OP. I just added additional information and didn't intend to hijack the post.
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Hi @D-C
Thanks for your reminder. But we would like the info from both of you so we could locate/fix the issue faster. Appreciated!
Please help with us and check your email inbox; the case ID is TKID250222386. Thank you in advance.
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Hello, I received the email and have already sent the response with the attached backup file. I am at your disposal for any other information you need. Thanks.
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We had fixed this issue and the firmware had sent to your email. Please kind have a check and let us know the result.
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