Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature

Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature

Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago - last edited Monday
Hardware Version: V1
Firmware Version: 5.15.6.7

Hi there,

 

I'm running the latest early release of Omada controller on a Linux box.

I just want to report the fact that adopting an EAP115-Wall with latest available firmware (5.0.4 Build 20220216 Rel. 57495) breaks the beta firmware (check) feature.

 

After digging a little, I can provide with some information :

 

- Symptom is : The "Firmware beta" screens are not populated and the message "Something went wrong. Please try again later or contact our technical support." is raised.

- The server.log shows the following error : "c.t.s.o.m.c.d(): get GetTargetFirmware failed, omadacid:3aac9ec5412072656021d3e662f6932b, response:{"msg":"Parameter is invalid: hwId is blank","error_code":-20107}"

- Looking at the associated ~json request, it looks like EAP115-Wall reports with an incompatible hwId format :

 

hwId=v2#Z4zMrjCOxidl6ectwT6vvA==,
      compoundModel=EAP115-Wall(EU) v1.0,
      showModel=EAP115-Wall(EU) v1.0,
      version=5.0.4,
      firmwareVersion=5.0.4 Build 20220216 Rel. 57495,

 

compared to

hwId=v2#o0slmG0toGnWMKzQiwGcVNYNFLCuffAueJkTXK+X4AQMMQRPn3vhZNxZIsFeYJns,
      compoundModel=EAP230-Wall(EU) v1.0,
      showModel=EAP230-Wall(EU) v1.0,
      version=3.2.3,
      firmwareVersion=3.2.3 Build 20240815 Rel. 33684,

 

- Forgetting the EAP115-Wall make the "Firmware beta" feature to work again.

 

I know the feature is in beta and I don't know wether this is a known issue/limitation or not.

 

 

However, I would like to know if :

- whether a fix will appear in an upcoming release of the controller ?

- or a new EAP115-wall firmware will fix this incompatibility (as far as I know I'm running the latest) ?

- or this will be considered as a known limitation (due to EAP115-wall being considered more or less EOL)?.

 

Regards.

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#1
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1 Accepted Solution
Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature-Solution
a week ago - last edited Monday

  @Enkidu77 

 

Enable Controller Update Notification in system settings global view

Recommended Solution
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#8
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7 Reply
Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago

Hi  @caramb 

 

Thanks for your feedback.

 

- Forgetting the EAP115-Wall make the "Firmware beta" feature to work again.

>>>Re-adopt this EAP, will the issue occur again?

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#2
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Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago

  @Vincent-TP I am also running 5.15.6.7, and none of my three devices are able to access firmware updates either.  I have an EAP670, an EAP690E, and a SG3428X-M2 switch and no firmware update options appear after the recent upgrade to 5.15.6.7.

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#3
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Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago - last edited a week ago

Hi  @Enkidu77 

 

Will you see the same error message?

Could you please share us some screenshots showing the issue so we could better understand?

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#4
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Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago

Hi  @Vincent-TP,

 

Yes,  already tried it twice.

Consistent behavior : forget then adopt again leads to the same error message.

 

Regards.

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#5
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Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago

Hi  @caramb 

 

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241244132, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

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#6
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Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature
a week ago

  @Vincent-TP my issue is that no firmware information appears in the firmware pool.  I had recently updated my devices before the upgrade to 5.15.6.7, so this is not causing any significant problems right now, but it seems I am not getting any information about available firmware.

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#7
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Re:Omada 5.15.6.7 : EAP115-Wall breaks the "firmware" feature-Solution
a week ago - last edited Monday

  @Enkidu77 

 

Enable Controller Update Notification in system settings global view

Recommended Solution
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#8
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