Hi @Unraider 

Thanks for posting in our business forum.

The firmware is not available, it could be it has not synced to the cloud due to the approval process from the dev to the cloud team. If this persists, you can contact your local support team regarding this along with the region of your controller.

For your manual upgrade:

  @Clive_A 

Version 1.4.2 of the firmware was released on June 18th, how long does it take TP-Link cloud teams to approve firmwares? 

Is it safe to update it manually? I am having issues with DNS that I think are fixed in 1.4.2. The image you sent has no link to the actual post, a link would be appreciated.

Hi @Unraider 

Thanks for posting in our business forum.

Unraider wrote

  @Clive_A 

 

Version 1.4.2 of the firmware was released on June 18th, how long does it take TP-Link cloud teams to approve firmwares? 

 

Is it safe to update it manually? I am having issues with DNS that I think are fixed in 1.4.2. The image you sent has no link to the actual post, a link would be appreciated.

What is your region?

There is also a case in which we deliberately skip a version that you need to manually update it. That's a rare case for certain models.

We encourage users to use the filter and tag system to find out the firmware they need. That'd be Configuration Guide + Firmware Update. Or you may refer to the User Guide which illustrates the firmware update steps as well.

Update:

I checked with the dev. This version is a minor update and will not be pushed via the cloud platform. So you have to manually upgrade it. This is the case I talked about. We may skip minor updates and do not push to update.