Upgrade required for Easy Smart Utility .... not available

Upgrade required for Easy Smart Utility .... not available

Upgrade required for Easy Smart Utility .... not available
Upgrade required for Easy Smart Utility .... not available
2024-10-09 06:33:32 - last edited 2024-10-10 01:10:33
Model: TL-SG116E  
Hardware Version: V2
Firmware Version: 1.0.0 Build 20220826 Rel.58631

I am trying to configure several SG116E switches using the Easy Smart utility, but when I click on a switch it simply asks me to upgrade to the latest release of the utility.

 

I am running the latest version of the utility from the tp-link download site, 1.3.9.0  on a Windows-11 system, but it seems to think a newer version is required.  The switches are all hardware version 2.20

 

Does anyone know if or where a newer version of the utility can be found?

 

Many thanks,   Chuck

 

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Re:Upgrade required for Easy Smart Utility .... not available-Solution
2024-10-10 01:10:26 - last edited 2024-10-10 01:10:33

Hi @chuckm2000 

Thanks for posting in our business forum.

The global site displays a new release in July.

https://www.tp-link.com/en/support/download/tl-sg116e/v2/

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:Upgrade required for Easy Smart Utility .... not available-Solution
2024-10-10 01:10:26 - last edited 2024-10-10 01:10:33

Hi @chuckm2000 

Thanks for posting in our business forum.

The global site displays a new release in July.

https://www.tp-link.com/en/support/download/tl-sg116e/v2/

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:Upgrade required for Easy Smart Utility .... not available
2024-10-10 02:12:00
Thanks Clive! Unfortunately, the version of the utility to which you refer is the same one I am currently running (1.3.9.0), which I had downloaded from that global site. For some reason, it wants me to install a newer version, which doesn't exist on that site. It's a mystery! I wonder if there is some sort of Windows registry entry or configuration file I can edit to work around the problem? Does it perhaps not recognize hardware version 2.20? Cheers! Chuck
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Re:Upgrade required for Easy Smart Utility .... not available
2024-10-10 02:23:31

Ooops!  It seems the download site for Canada does not have the latest version.

 

When I force my browser to override and go to the US English site, a newer version does exist.

 

The global site by default asks me to go to the Canada support site:  www.tp-link.com/ca/support/download/tl-sg116e/v2/  which is very much out of date.

 

Thanks for your help ... I will try the newer version from the US site.

 

Chuck

 

 

 

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