Business Community > All Threads > Unable to add Tapo camera to VIGI NVR
< All Threads

Unable to add Tapo camera to VIGI NVR

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to add Tapo camera to VIGI NVR

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to add Tapo camera to VIGI NVR
Unable to add Tapo camera to VIGI NVR
2024-08-31 18:28:52 - last edited 2024-09-19 06:45:44
Model: VIGI NVR1008H   Tapo C425  
Hardware Version: V2
Firmware Version: 1.1.0

I'm unable to add user account details to my Tapo C425 to add it into VIGI NVR 1008H.

 

Is the Tapo C425 not compatible?

Both devices are update to last FW

 

VIGI NVR1008H-8MP(UN) 2.0

FW 1.1.0 Build 240507 Rel. 78410n

 

Tapo C425 hw ver. 1.2

FW 1.2.18

 

There is no User account option under advanced settings in the Tapo camera. I only have:

Powerline Frequency

Voice Call Mode

Display Settings

Diagnostics

 

Please advise

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Unable to add Tapo camera to VIGI NVR-Solution
2024-09-02 01:24:59 - last edited 2024-09-19 06:45:26

Hi @USAotearoa 

Thanks for posting in our business forum.

The NVR only supports admin and you cannot change this as it greys out.

You should consult Tapo support if they can change the username. I recall some models can do that and be added to the NVR.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  1  
  1  
#2
Options
1 Reply
Re:Unable to add Tapo camera to VIGI NVR-Solution
2024-09-02 01:24:59 - last edited 2024-09-19 06:45:26

Hi @USAotearoa 

Thanks for posting in our business forum.

The NVR only supports admin and you cannot change this as it greys out.

You should consult Tapo support if they can change the username. I recall some models can do that and be added to the NVR.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  1  
  1  
#2
Options

Information

Helpful: 0

Views: 437

Replies: 1

Related Articles
Unable to add NVR remotely
1655 0
Vigi Camera no NVR
512 0
Unable to add Vigi Camera
1232 0
Tapo + VIGI cameras with VIGI NVR
2383 0
vigi camera without nvr
4812 0
VIGI NVR with wifi camera
143 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.