VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1

VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1

VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1
VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1
2024-08-05 03:05:34 - last edited 2024-09-24 01:33:39
Hardware Version: V1
Firmware Version: 1.0.5 Build 210209 Rel.58606

I have (2) V1 and (2) V2 of these cameras.  With the V1 hardware version I can't set the OSD, it returns an error in the VIGI Security Manager.

 

The V2 hardware version cameras respond correctly.

 

It does look like a bug and it would be great if you could correct that.

 

Thank you

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1 Accepted Solution
Re:VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1-Solution
2024-08-07 08:24:37 - last edited 2024-09-19 06:52:00

Hi @KiwiME

Thanks for posting in our business forum.

Have confirmed that this is a bug on V1. Will be fixed in the next release.

As a reminder, we are not able to give a specific date for a beta or official firmware release. Nor can we guarantee an ETA for the firmware.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1-Solution
2024-08-07 08:24:37 - last edited 2024-09-19 06:52:00

Hi @KiwiME

Thanks for posting in our business forum.

Have confirmed that this is a bug on V1. Will be fixed in the next release.

As a reminder, we are not able to give a specific date for a beta or official firmware release. Nor can we guarantee an ETA for the firmware.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:VIGI Security Manager 1.6.96, can't set OSD on C400HP-4 V1
2024-10-15 02:56:26

 I'm pleased to see that this issue is now fixed in VIGI Security Manager version 1.7.0

 

Thank you,

 

Paul

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