Resetting up VIGI NVR with my new router

Resetting up VIGI NVR with my new router

Resetting up VIGI NVR with my new router
Resetting up VIGI NVR with my new router
2024-08-01 14:55:32 - last edited 2024-09-19 06:53:20
Model: VIGI NVR1008H-8MP  
Hardware Version:
Firmware Version:

Hi, please help. I'm not a techie person. I just got a new router. I understand I have to re-setup my NVR since my network is new.  I followed the wizard and was able to connect all 4 cameras. At the beginning of the wizard the status says I'm connected to the internet. It shows that I'm on the same gateway (192.168.1.1) and subnet (255.255.255.0), same as what shows on my phone's wifi setting. On the cloud access part of the wizard, it says my TPlink ID is offline. What am I doing wrong? I am logged in to the VIGI Mobile App. I even reinstalled the app to make sure that it's updated.  Please help. Thanks in advance.

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1 Accepted Solution
Re:Resetting up VIGI NVR with my new router-Solution
2024-08-01 23:56:19 - last edited 2024-09-19 06:53:10
Fixed it. I just moved the ethernet port on the other end of the router.
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Re:Resetting up VIGI NVR with my new router
2024-08-01 22:33:08 - last edited 2024-09-19 06:53:09

Hi, so I manage to find the diagnostics page and tried it. It has 3 checklists. it failed on extranet connection and cloud connection. Screenshot below.

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Re:Resetting up VIGI NVR with my new router-Solution
2024-08-01 23:56:19 - last edited 2024-09-19 06:53:10
Fixed it. I just moved the ethernet port on the other end of the router.
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