Hi @JulesW 

Thanks for posting in our business forum.

JulesW wrote

  @Clive_A Hi Clive.

No dice with InPrivate. 

And when I do check for firmware it still says it's up to date.

 

OK. I see now. Based on the URL, it's on the cloud. Not gonna be possible to do a manual upgrade from the cloud.

We have a reason for this because if anything goes wrong, in a local access while you are on site, you can quickly recover it. Well, if you are on the cloud, if anything goes wrong or lose Internet while it is upgrading, that may break the device which eventually leads to a shutdown. There is no way you can access it from the cloud anymore.

So, we have kept the manual upgrade from the local access ever since the Omada was introduced. Unless you are using the Cloud-based Controller version, or you don't have the option to upgrade manually over the cloud.

Please proceed with any manual upgrade locally. AFAIK, most other vendors practice the same.

We are open to hearing if you have any suggestions on this and if you have any proper reasons and comments on how other vendors do. But so far, based on what's been practiced for years, we have not added this feature yet.