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New Vigi Camera Not Certified

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New Vigi Camera Not Certified

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New Vigi Camera Not Certified
New Vigi Camera Not Certified
2023-11-04 17:35:15 - last edited 2023-11-10 06:11:00
Model: VIGI C340  
Hardware Version: V2
Firmware Version:

Hello

 

I am trying to setup a new NVR Vigi solution and was going well until camera 3.   The first two cameras connected to the system perfectly and came online without issue, however camera 3 is showing as NOT CERTIFIED and asking for a password

 

As this is a new device I dont know what the default password is and the others did not ask for it.  

 

Any way to get around this error?   The support site mentions to reset via scanning a QR code and it will email you a password, as this is a new device it shouldnt have a password on it surely?  Currently the camera is mounted in position so was hoping to avoid climbing up to scan any barcodes. 

 

Anyone any advice

 

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Re:New Vigi Camera Not Certified-Solution
2023-11-06 02:50:53 - last edited 2023-11-10 06:11:00

Hi @HoutScaff 

Thanks for posting in our business forum.

1. Is the box sealed with the plastic? Products like EAP and cameras should be sealed with plastic. I am not sure if your model is a returned one from other people. This is not our fault. You should contact your retailer for a brand new one instead of the used one which may be bound to the TP-Link ID.

2. If it asks for the password, you should use the admin which is the default password for all products we have.

You probably should remove it from the ceiling and verify you can bind it before installing it.

 

For the reset, you should contact the support. Might be the live support since the QR code might change if you close the reset window.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:New Vigi Camera Not Certified-Solution
2023-11-06 02:50:53 - last edited 2023-11-10 06:11:00

Hi @HoutScaff 

Thanks for posting in our business forum.

1. Is the box sealed with the plastic? Products like EAP and cameras should be sealed with plastic. I am not sure if your model is a returned one from other people. This is not our fault. You should contact your retailer for a brand new one instead of the used one which may be bound to the TP-Link ID.

2. If it asks for the password, you should use the admin which is the default password for all products we have.

You probably should remove it from the ceiling and verify you can bind it before installing it.

 

For the reset, you should contact the support. Might be the live support since the QR code might change if you close the reset window.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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