Browsing Web Interface and Getting Logged Out
A few users have reported that they are being somewhat randomly logged out when browsing the controller user interface after upgrading to 5.12.7.
This seems like something in common and it looks like it is a bug in the software. From what someone shared, it looks like maybe a page is specifically calling for /img/svg/PaginationLeftDisabled.svg when it should be /theme/img/svg/PaginationLeftDisabled.svg.
So I can login and navigate around just fine but if I directly try to access https://<controller-url>/img/svg/PaginationLeftDisabled.svg, it kicks me back to the login page if I try to load anything else. I couldn't specifically reproduce the issue myself while browsing the web interface but I wonder if it has something to do with some data being cached in browser from the previous version. Either way, I figured I would report it.
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Hi All,
Our support engineer has identified the cause of this issue, which is related to certain requests generated by crawler scripts in the browser. These requests are causing the login verification to fail. Rest assured, this will be addressed and optimized in subsequent iterations of the Controller.
Thank you for your patience and understanding.
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Is it because after upgrading 5.12, the browser's cache has not been cleared, resulting in some of the 5.9 cache files are not adapted to 5.12, I remember that 5.12 relative to 5.9 seems to be integrated to modify some features
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i cleared cache.
It was my first idea.
I even tried different browser with same result.
Accessing logs was however possible from cloud integration.
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@noizo Is it only after upgrading to 5.12 that you have this problem? Is there any indication when the account is logged out? For example, an error code
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Same as in topic description.
Yes it's happening only on 5.12
09-21-2023 19:18:15.564 WARN [https-jsse-nio-8043-exec-1] [] c.t.s.o.a.d.u.WebUtils(): sessionCSRFToken is null for request /img/svg/PaginationLeftDisabled.svg
Find full log in attachment.
It's a mess happened to my omada after upgrading to 5.12
I'm on mbentley docker-compose.
I have ER605 which was in constant adoption loop after 5.12 upgrade.
And failing to open logs page.
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Hello @mbentley,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231013381, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Hello @noizo,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID231013413, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@mbentley I have the same issue in windows browser and on android app. Did you were able to solve the issue?
Best Regards,
David
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Hi All,
Our support engineer has identified the cause of this issue, which is related to certain requests generated by crawler scripts in the browser. These requests are causing the login verification to fail. Rest assured, this will be addressed and optimized in subsequent iterations of the Controller.
Thank you for your patience and understanding.
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@Hank21 This is very much still a problem mid 2024, even on the lastest firmware.
No matter where I try to go within the web UI, after 20-30 seconds of being logged in, if I try to click on anything it returns me to the login screen. Identical to what has already been reported.
Is there a specific firmware patch that I need to apply outside the normal updates?
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EDIT:
Ignore the below - 2 minutes after posting this it continued to happen, even in incog. Very frustrating.
Off the back of this, if anyone else is struggling with this god awful bug, I found a solution online (Credit to User30 on this forum page https://community.tp-link.com/en/home/forum/topic/544550) Basically, create a host entry. Incog seems to work too, but the host entry is a nice and clean solution that you can forget about IMO.
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