SG2218 switch cannot connection to cloud controller
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My SG2218 cannot connect to the cloud controller. Connection status is OFFLINE. I have
1. enabled Cloud Based Management
2. updated firmware
3. able to ping omada.tplinkcloud.com (108.158.213.109) from the switch and access the time server. So there is internet on the switch
4. the gateway/router on where the switch is plugged on into is being managed by the cloud controller.
5. i have added the switch to the same controller and router is able to see the switch on the client list. But on the device list has the switch as preconfigured and unactivated.
thanks.
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Hi @dicken
Thanks for posting in our business forum.
Refer to 1.1. Preparation - How to Add Omada Devices to Omada Cloud-Based Controller
Two possibilities for this kind of issue
Scenario 1. On default settings, but no Internet or power.
Scenario 2. With power and Internet access, the switch is not on default settings, which means you have configured the switch. Forget on your CBC and reset your switch and perform the steps of add a new device.
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Hi @dicken
Thanks for posting in our business forum.
Are you saying that you have followed the guide?
You've reset it, removed it from the CBC, made sure the Internet and power are available on the switch, and on CBC added it again, it shows "offline" now?
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yes, followed the guide up to clicking on the Cloud Based Controller Management checkbox on System -> Controller Settings. The status will be
online when the switch is connected to Omada Cloud and not managed by the cloud based controller yet
offlie when the switch is not connected to Omada Cloud
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Hi @dicken
I found out that you have submitted a ticket in our system. I think you can follow up on that as our senior engineer is working with you.
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