update my EAP610 outdoor to v1.2.0 and now it doesn't work

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update my EAP610 outdoor to v1.2.0 and now it doesn't work

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update my EAP610 outdoor to v1.2.0 and now it doesn't work
update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 13:25:18 - last edited 2023-07-17 08:55:54
Model: EAP610-Outdoor  
Hardware Version: V1
Firmware Version: 1.2.0

 

 

 

since i installed the new upgrade about four hours ago, my clients called me saying that there is no internet but i doubt its the SSID thats missing again since its common with the EAP610 outdoor. any help guys?

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#1
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1 Accepted Solution
Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work-Solution
2023-07-07 02:45:04 - last edited 2023-07-17 08:55:54

Hi ALL,

 

I'd like to summarize the issues reported in this thread. The main issue reported by @Eisen is EAP610-Outdoor doesn't broadcast SSID.

 

Please try to forget or hardware reset the EAP610-Outdoor in question, and re-adopt it on your Omada Controller for checking.
If it doesn't help, please feel free to submit a ticket to TP-Link Technical Support team for further assistance.
 
The second issue reported by @Eisen is related to the EAP610-Outdoor and EAP225-Outdoor group mesh topology, encountering disconnection problems with clients. I will make sure to provide an update in the original post. Thank you for bringing this to my attention!

 

The third issue reported by @Andy85 is related to the disconnection issue after the firmware upgrades of EAP610-Outdoor, I will update it in your post here.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#11
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 13:57:37

Is it possible during the upgrade / reboot their devices connected to the AP that is showing disconnected? Is the Client list of the EAP610 OD showing anyone is connected?

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#2
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 14:18:07

  @Eisen I had the same problem with Netatmo Presence Camera connected to EAP610OD today. Restarting camera (not EAP) resolved my issue.

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#3
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 14:21:10

  @pjeterr I think mine is now dead, tried rebooting and forgetting the EAP610OD but to no avail. even had to downgrade the version to 1.1.3 but still it doesn't work. now im going to sched myself to the other island to change the device. what a pain 

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#4
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 17:08:30

  @Eisen 

 

you are surely right, I was able to downgrade to 1.1.3 without problems again so everything works now. but I started to get a little nervous here for a while.

 

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#5
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 18:08:44 - last edited 2023-07-06 18:09:55

Hopefully I do not jinx myself but mine has been upgraded for 8 hours now. It is the ROOT EAP with 3 EAP225 OD Mesh. No complaints as of yet from the clients and I have gone out and tested each one on the hour. I know two people having issues is not that great of percentage, but I would use the CHAT support and at least let them know or TAG someone from TP-link.

 

I got a bad firmware on my TP-link router a few weeks ago. Was the first to post and it turned out to be affecting a significant number of people. TP-Link responded quite fast and got a fix out however I had already replaced the router because I cannot have down time.

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#6
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 18:10:27

  @Eisen 

 

i did some more tests here, upgraded two EAP610-Outdoor again to 1.2.0. all devices connected except my pc, went back and forth a bit Upgraded WiFi driver to no avail, I have an AX200 network card. In the end I deleted the PC from known devices, when I did that it connected to WiFi. I don't know why, but this PC had also reserved an IP, I deleted that reservation too, after the PC logged on I added the reservation again, I don't know what happened :-) but it work now.

 

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#7
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 18:12:56

@Fae might want to look into this to potentially get a jump on a fix.. if one is even needed. 

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#8
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 22:06:40

  @Eisen 

 

There have been a number of recent threads where 610-225 outdoor meshes haven't worked well with the 610 as wired node.  Suggest you reverse them, use 225 as wired and put the 610 on the far end until the issue gets sorted.

<< Paying it forward, one juicy problem at a time... >>
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#9
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work
2023-07-06 23:51:25

  @Eisen Same issue here

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#10
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Re:update my EAP610 outdoor to v1.2.0 and now it doesn't work-Solution
2023-07-07 02:45:04 - last edited 2023-07-17 08:55:54

Hi ALL,

 

I'd like to summarize the issues reported in this thread. The main issue reported by @Eisen is EAP610-Outdoor doesn't broadcast SSID.

 

Please try to forget or hardware reset the EAP610-Outdoor in question, and re-adopt it on your Omada Controller for checking.
If it doesn't help, please feel free to submit a ticket to TP-Link Technical Support team for further assistance.
 
The second issue reported by @Eisen is related to the EAP610-Outdoor and EAP225-Outdoor group mesh topology, encountering disconnection problems with clients. I will make sure to provide an update in the original post. Thank you for bringing this to my attention!

 

The third issue reported by @Andy85 is related to the disconnection issue after the firmware upgrades of EAP610-Outdoor, I will update it in your post here.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#11
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