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TL-SG3428X Firmware Update not possible

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TL-SG3428X Firmware Update not possible

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-SG3428X Firmware Update not possible
TL-SG3428X Firmware Update not possible
2023-03-09 20:56:25 - last edited 2023-05-22 02:43:47
Tags: #Firmware Update
Model: TL-SG3428X  
Hardware Version: V1
Firmware Version: 1.0.2 Build 20210128 Rel.56556

Hi , i cant update the Firmware to last Versions 

I buyed the Switch from Amazon last Year .

 

On the switch is the Firmware Version 1.02 preinstalled .

 

I tried to Update the Firmware to Version TL-SG3428X(UN)_V1_1.0.9 Build 20221021 first - it failed , after reboot 

i cant reach the webinterface anymore(no power interrupts or else) , so with an console cable i reset the switch (activated backup image)

the webinterface access is than possible, i tried again with the Version  :TL-SG3428X(UN)_V1_1.0.10 Build 20221130

and again after the reboot i cant access to the switch GUI anymore ?

 

I´ve read the Thread that in some cases the Switches act like unmanged switches after Update

My Switch does not have PoE capabilities so than on Jetstream Switches are mentioned that to turn off SSH 

This is not on by default so what can i do? 

So here is a screenshot from the Ui

 

And here is a screenshot from the Console , after the reboot the message :

TPMSG:(_tpmsg_send_s)tpserver get client 10 fail, sock 0 appears 

 

 

 

Edit:

sorry i forget i use the switch as standalone Switch / no Omada Controller activated

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#1
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1 Accepted Solution
Re:TL-SG3428X Firmware Update not possible-Solution
2023-05-21 15:43:11 - last edited 2023-05-22 02:43:47

  @h3llfire 

sorry for not replying ,was ill for some times , i solved the problem but thanks a lot

 

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#5
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Re:TL-SG3428X Firmware Update not possible
2023-03-13 17:59:55

  @h3llfire 

 

The SG3428X can be stressful sometimes, especially when adopting to Omada for the first time or after firmware updates.

 

First of all, please confirm that you get a slowly blinking status LED after reboot. If it's blinking, the switch is up and running again.

 

The problem is usually that VLAN and/or interface settings are lost (at least partly) and the ports or the interface fall back to VLAN1. So, if you have a DHCP server running in VLAN1, your switch might have got a new IP, if the switch and the DHCP server can communicate. Check the DHCP leases for new entries.

 

If you don't have a DHCP server running in VLAN1 or they cannot communicate, the switch falls back to 192.168.1.1/24. Try to directly connect to the switch (preferably use a previous access port and not a trunk port for the above reasons) with a PC with fixed IP 192.168.1.2/24.

 

If this doesn't work and you previously have configured a management VLAN, then you should try to connect to the switch via this VLAN. It's best to have a second VLAN-capable switch for this connection, so you can toggle between tagged and untagged management VLAN traffic.

 

You can also download the Omada discovery utility

https://www.tp-link.com/de/support/download/tl-sg3428x/v1/#Omada_Discovery_Utility

It will tell you the IP and if your network is properly configured, you then should know the VLAN.

 

Good luck.

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#2
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Re:TL-SG3428X Firmware Update not possible
2023-03-21 01:42:10

Hello @h3llfire ,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230335088, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#3
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Re:TL-SG3428X Firmware Update not possible
2023-03-28 01:36:20

Hi @h3llfire ,

 

Hope you are doing well. Our support team reported that they haven't received your email reply at all.

Have you ever received the support email whose case ID is TKID230335088? Or was your concern resolved on your own finally?

 

We are looking forward to hearing from you again.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:TL-SG3428X Firmware Update not possible-Solution
2023-05-21 15:43:11 - last edited 2023-05-22 02:43:47

  @h3llfire 

sorry for not replying ,was ill for some times , i solved the problem but thanks a lot

 

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#5
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Re:TL-SG3428X Firmware Update not possible
2023-08-08 10:33:39
Hi h3llfire, I have the same problem. Please share with us the solution. Thanks
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#6
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Views: 1514

Replies: 5

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