ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port
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My network included an Huawei HG8247h ONT and ER7212PC
1. HG8247h ONT in Router mode
Everything works fine when HG8247h working in Router mode , and DHCP server on LAN side.
The WAN port of ER7212PC get IP with Dynamic IP.
In this case Cloud access is connected. (I bind it in this phase), and the button "Check for update" under "Integrated Router Firmware" function is working. Able to reach TP-link server for checking version. Everything works fine.
2. HG8247h ONT in Modem mode
HG8247h working in Modem mode , and WAN port of ER7212PC use PPPoE connection on WAN port
In this case Cloud access is Disconnected, and the button "Check for update" under "Integrated Router Firmware" function is NOT working. Not able to reach TP-link server for checking version.
I have internet, WAN status is Online, I can see everything working on my local Omada controller, only the cloud access and FW update seems to be disabled for unknown reason.
FTTH HG8247h ONT (10.0.0.1 a PPPoE gateway,modem)
ER7212PC WAN with PPPoE=176.241.44.208 LAN static 192.168.100.1 (ER7212PC DHCP for LAN 192.168.100.10 - 192.168.100.254)
Please help to find the reason.
I not understand.
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- What was the solution to this issue?
- I have the same problem, there is no Cloud access when PPPoE is used on port 3
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new FW was released and it is solved my problem. Now using fw 1.03 build 20230314 rel 21018 , and it is OK.
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@peter021 Thanks.
I have a HW version 1.0 device, and as far as I can tell the current firmware is the most up to date, and so 1.03 build 20230314 rel 21018 is only for hardware version 1.6 - is that the version you have?
Thanks!
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Hello @eraene,
Please ensure that your ER7212PC has been upgraded to the following 1.0.3 Build 20230314 firmware.
(v1.0 and v1.6 are the same hardware version, they use the same firmware).
ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)
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