Omada controlled firmware upgrade to Jetstream switches makes them unmanageable
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Over the last weeks, there have been several mentions of issues with the upgrade to switches using the Omada controller software. See: https://community.tp-link.com/en/business/forum/topic/581064
I have this issue with all 5 of my switches. They all show the same behaviour:
- Omada controller indicates that new software is available.
- A red ball is visible next to the version in the list of devices.
- When the upgrade is done, the switchs keeps functioning with the last configuration, but remains DISCONNECTED.
- No access to the switch is possible anymore through Omada, making them completely unmanageable.
My switches:
- 3x TL-SG2428P v1.0
- 1x TL-SG3452P v3.0
- 1x TL-SG3452 v1.0
So far, I have been able to recover the TL-SG3452 by doing the following:
- Connect the USB-RJ45 console cable to the switch and my Macbook
- Power off&on the router
- Wait until the autoboot prompt is appearing, then press any key
- Reset the password
- With this password access the webpage to inspect the switch. It showed 1.1.4 as active firmware.
- Downgrade the firmware to 1.1.1
- Reboot the switch
- Readopt the switch in Omada
This procedure did not result in success for the TL-SG3452P v3.0 yet (downgrading from 3.04 to 3.01) , It still appears DISCONNECTED, even though it was connected shortly after re-adoption.
For the TL-SG2428P's I still need to execute the procedure to downgrade from 1.1.4 to 1.1.1 as it is quite time consuming.
All this hassle seems to indicate that there is a serious issue with the latest switch firmware in combination with the Omada controller software.
My question:
Can you please explain to me what is going on and what your advise is with regard to firmware upgrades through the automated Omada controller?
