Diagnostic

ping from wan1 8.8.8.8

PING 8.8.8.8 (8.8.8.8): 64 data bytes
Reply from 8.8.8.8:  bytes=64  ttl=56  seq=1  time=16.081 ms
Reply from 8.8.8.8:  bytes=64  ttl=56  seq=2  time=15.822 ms
Reply from 8.8.8.8:  bytes=64  ttl=56  seq=3  time=16.087 ms
Reply from 8.8.8.8:  bytes=64  ttl=56  seq=4  time=16.288 ms

--- Ping Statistic "8.8.8.8" ---
Packets: Sent=4, Received=4, Lost=0 (0.00% loss)
Round-trip min/avg/max = 15.822/16.069/16.288 ms

ping from lan 8.8.8.8

PING 8.8.8.8 (8.8.8.8): 64 data bytes
Request timed out!
Request timed out!
Request timed out!
Request timed out!

--- Ping Statistic "8.8.8.8" ---
Packets: Sent=4, Received=0, Lost=4 (100.00% loss)

Any support?

Thanks.

Help please, we've been buying this router for a cusmtomer with a basic configuration and this is not working.

Just upgraded firmware to the latest  version: 6.0.3 Build 20180731 Rel.56894

Issue is still the same.

@ksxour 

From your IP address and routing table, it seems has not problem. If you connect a PC to the router, can the PC get IP address and ping the router?

@Andone 

Thanks for your attention Andone.

Yes I connected A PC from which I can ping the LAN Address of the router 192.168.212.254, but not internet (8.8.8.8 or whatever) !

@Andone

From Client Box with ip 192.168.252.2, I can obviously ping R470T+ LAN Interface (192.168.2.254), and also WAN Interface (192.168.1.6)

But I can't ping the GateWay of WAN Interface (192.168.1.1) NOR internet (8.8.8.8)

# ping -c 4 192.168.212.254
PING 192.168.212.254 (192.168.212.254) from 192.168.212.2: 56 data bytes
64 bytes from 192.168.212.254: icmp_seq=0 ttl=64 time=0.598 ms
64 bytes from 192.168.212.254: icmp_seq=1 ttl=64 time=0.595 ms
64 bytes from 192.168.212.254: icmp_seq=2 ttl=64 time=0.490 ms
64 bytes from 192.168.212.254: icmp_seq=3 ttl=64 time=0.508 ms

--- 192.168.212.254 ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss

# ping -c 4 192.168.1.6
PING 192.168.1.6 (192.168.1.6) from 192.168.212.2: 56 data bytes
64 bytes from 192.168.1.6: icmp_seq=0 ttl=64 time=0.610 ms
64 bytes from 192.168.1.6: icmp_seq=1 ttl=64 time=0.521 ms
64 bytes from 192.168.1.6: icmp_seq=2 ttl=64 time=0.446 ms
64 bytes from 192.168.1.6: icmp_seq=3 ttl=64 time=0.555 ms

--- 192.168.1.6 ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss

# ping -c 4 192.168.1.1
PING 192.168.1.1 (192.168.1.1) from 192.168.212.2: 56 data bytes

--- 192.168.1.1 ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss
# ping -c 4 8.8.8.8
PING 8.8.8.8 (8.8.8.8) from 192.168.212.2: 56 data bytes

--- 8.8.8.8 ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss

For the Firewall Settings I haf no RULE I decided to create one which alllowed everything. Also in this part MAC Filtering is disabled.

ID    Name    Source                  Destination        Policy          ServiceType  Interface  EffectiveTime

1     default  IPGROUP_ANY     IPGROUP_ANY  Allow           ALL                ALL         Any

@ksxour 

Save your configuration and try to reset your router. If still has the problem, you can check the ARP table for R470T+ and its gateway. It's for confirming has not IP conflict.

For R470T+, you can access Firewall->Anti ARP Spoofing->ARP Table. You need to know the LAN MAC of R470T+'s gateway. Then confirm whether the ARP is correct.

You also can use wireshark to capture the packets for WAN port. But you need to know about wireshark and port mirror.

Maybe R470T+ did not forward the packets, maybe its gateway did not reply R470T+.