Hi Grantv,

The map cannot show if the AP is broadcasting the SSID. You may need to do some site survey to check if the AP is broadcasting the SSID, WiFi Analyzer is recommended, it's an Android app (the function of IOS version is limited). If you still cannot find the SSID of the AP underneath the AP, then here are some suggestions:
1. Make sure the firmware version of the EAP and EAP Controller are the newest. You can check and download the newest firmware from TP-LINK official webstie.
2. Try to change the channel of the 2.4G and 5G radio. (you can choose a clearer channel by using WiFi Analyzer)
3. Make sure the Mode is 802.11 b/g/n mixed for 2.4G and 802.11 a/n/ac mixed for 5G network

You can also try to close the EAP Controller and log into the login the EAP in standalone (the login account has been changed to the Device Account by the EAP Controller, you can find the Device Account in the System page) and check if the EAP Controller has issued the configurations, especially the wireless configuration to the EAP.

If the problem still exists, please try to contact the support of TP-LINK directly via support@tp-link.com.

Best Wishes,
Tom Wu

Thanks Tom. I ended up calling the support and I now have it all working well.