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FR205 controller adoption problems

FR205 controller adoption problems

FR205 controller adoption problems
FR205 controller adoption problems
a week ago - last edited Thursday
Tags: #Controller Related
Model: Festa FR205  
Hardware Version: V1
Firmware Version: 1.0.2

Hey Guys,

I just bought a FR205. I can configure my internet connection and LAN + DHCP. 
Everything works fine but when I wan´t to adopt it in the cloud controller at https://festa.tplinkcloud.com/ it always fails.
I can add it but either it says that its preconfigured and I can´t change anything or my Internet connection breaks down and even power cycling the device doesn´t help anything.
The Box that it can be controlled by an external controller is checked too.
What do I do wrong? :-/

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#1
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1 Accepted Solution
Re:FR205 controller adoption problems-Solution
Thursday - last edited Thursday

So after a lot of back and forth we found the solution. A big THX to the support!
Apparently it was still some problem with my current routers config.

The solution was:
Resetting the FR205 again.
Set it up with my WAN connection so that it can reach the internet by itself and connected it to my FTTH modem.
I then reconfigured the WAN connection in the Cloud Controller settings to match the FR205 settings.
Then I adopted the Gateway again. 
After it got it´s configuration from the cloud controller it worked fine.

In the past I had the cloud controllers WAN settings configured but discarded them on some point and forgot to reset them.

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#7
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6 Reply
Re:FR205 controller adoption problems
a week ago

Hi  @DerMega 

 

Please try to adopt the router via inform URL.

 

Detailed steps, please refer to the following guide:

How to discover and manage Omada Devices via Cloud-Based Controller

 

 

And please refer to the following post to get the inform URL of your festa controller:

How to get Inform URL of Festa Controller?

 

 

If still failed to adopt it, please show us a screenshot of its status on the controller. Thanks.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:FR205 controller adoption problems
a week ago - last edited a week ago

  @Vincent-TP thanks for the info.
Unfortunately it didn´t work :(

This is the device in the controller:

 

And this are the controller settings in the device:

With the inform url:
omada://aps1-festa-device.tplinkcloud.com?dPort=29810&mPort=443&omadacId=f..............................................

Additional info:
I gave the device a IP within my network and deactivated the DHCP for no interference.

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#3
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Re:FR205 controller adoption problems
a week ago

Hi  @DerMega 

I gave the device a IP within my network and deactivated the DHCP for no interference.

>>>Is the FR205 plugged behind another NAT device?

Please make sure the port 29810-29816 are open in the network. This should be configured on the front NAT devices. 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#4
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Re:FR205 controller adoption problems
a week ago

Hey  @Vincent-TP ,

it doesn´t work either :(
I opened the ports to the IP but the FR205 still shows "Off-Line" in the controller settings.




This thing kills me :(

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#5
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Re:FR205 controller adoption problems
Tuesday

  @DerMega 

 

Sorry to hear this.
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250439581, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#6
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Re:FR205 controller adoption problems-Solution
Thursday - last edited Thursday

So after a lot of back and forth we found the solution. A big THX to the support!
Apparently it was still some problem with my current routers config.

The solution was:
Resetting the FR205 again.
Set it up with my WAN connection so that it can reach the internet by itself and connected it to my FTTH modem.
I then reconfigured the WAN connection in the Cloud Controller settings to match the FR205 settings.
Then I adopted the Gateway again. 
After it got it´s configuration from the cloud controller it worked fine.

In the past I had the cloud controllers WAN settings configured but discarded them on some point and forgot to reset them.

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  1  
#7
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