ER8411 disconnects WAN randomly
ER8411 disconnects WAN randomly
Hello,
I've upgraded from ER605 to ER8411 and from then I've got WAN drops 3-4 times per day for 2-3 seconds. I've configured the network from scratch and nothing was moved over. It's very annoying...
Few network details:
WAN comes from ISP MC to WAN/LAN port 4 and from WAN/LAN port 11 goes to my Omada switch (SG2428P)
LAN network: 10.0.10.1/24 (this one I've changed from 192.168.68.1/24 that I've got from ER605)
OC200 as controller.
After some logs checkup:
06:35:55: WAN/LAN4: IKE negotiation began in responder mode
06:50:12: WAN/LAN4: LCP sending ECHO-REQUEST timeout
06:50:19: WAN/LAN4: LCP sending TERMINAL-REQUEST timeout
06:50:36: PPPoE discovery phase negotiation succeeded
06:50:39: *PPPoE use* authenticated
06:50:39: LCP negotiation succeeded.
Thank you !
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @268BBA
Thanks for posting in our business forum.
268BBA wrote
It went down again :(
I've requested intervention from ISP to check, if it still not resolved, I will try to factory reset it and configure all network again.
About that how should I do it ? If I factory reset the gateway when I'm adpoting it into controller it would apply old config (saved on controller)? should I reset controller as well ?
Thank you for support !
I don't think it relates to the controller.
You can reset it and use it for a few days in standalone mode. Which does not affect the config stored on the controller. You can use them later on if this is not a problem on the controller/router.
- Copy Link
- Report Inappropriate Content
What do you do to restore the network connection?
May I suggest you, once the WAN is down, to just simply disconnect WAN cable from TP-Link router and connect it again?
Just for testing...
I know it sounds stupid but I'm currently dealing with an issue where my router is loosing WAN connection every week, and just simple WAN reconnection fixes the issue... And TP-Link dev team is already reviewing that case. This may not be related. It may not work for you, but it would be great to check if that's the same symptom :)
- Copy Link
- Report Inappropriate Content
Thank you, I will test
RaRu wrote
What do you do to restore the network connection?
May I suggest you, once the WAN is down, to just simply disconnect WAN cable from TP-Link router and connect it again?
Just for testing...
I know it sounds stupid but I'm currently dealing with an issue where my router is loosing WAN connection every week, and just simple WAN reconnection fixes the issue... And TP-Link dev team is already reviewing that case. This may not be related. It may not work for you, but it would be great to check if that's the same symptom :)
- Copy Link
- Report Inappropriate Content
I've also changed LAN IP pool from 192.168.x.x/24 on ER605 to 10.0.x.x/24 on ER8411.
After close inspection on WAN (ISP) config of PPPoE connection I've got WAN Gateway IP at 10.0.x.x
That also could be a problem ?
- Copy Link
- Report Inappropriate Content
Hi @268BBA
Thanks for posting in our business forum.
268BBA wrote
I've also changed LAN IP pool from 192.168.x.x/24 on ER605 to 10.0.x.x/24 on ER8411.
After close inspection on WAN (ISP) config of PPPoE connection I've got WAN Gateway IP at 10.0.x.x
That also could be a problem ?
I don't understand what you mean. Don't catch it at all. WAN and LAN should not be on the same subnet.
Draw a diagram with the IP specified.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 184
Replies: 15
Voters 0
No one has voted for it yet.