Business Community > Controllers > Manage Omada Devices at Different Sites - stuck in the adopting
< Controllers

Manage Omada Devices at Different Sites - stuck in the adopting

Manage Omada Devices at Different Sites - stuck in the adopting

Manage Omada Devices at Different Sites - stuck in the adopting
Manage Omada Devices at Different Sites - stuck in the adopting
a week ago
Tags: #Controller #Adoption
Model: Omada Software Controller (Windows)  
Hardware Version: V5
Firmware Version: 5.15.20.13
Hello, I have 4 different locations on the omada controller,I have a problem with one. Every few days, all devices in that one location stuck in the "adopting".
IPsec VPN connection works between these locations.
The locations with which there are no problems do not have a VPN set up. 
Restarting helps for a while.

 

 

 

 

  0      
 
  0      
 
#1
Options
7 Reply
Re:Manage Omada Devices at Different Sites - stuck in the adopting
a week ago - last edited a week ago

Hi  @dadziuk 

 

To understand the issue better, please let us know the following info:

1. Do you use one controller manange all the 4 sites? if yes, how? via vpn connection, or port forwarding?

2. Which site is the controller connected to?

3. what kind of controller are you using? what's the firmware version?

4. is the controller plugged into the same site as the mentioned site?

5. when the issue happened, will the internet of this site be affected?

6. you mean restarting helped a while, what devices do you need to restart? the controller, or all the SDN devices?

How long is "a while"?  

 

7. when did you first notice this issue? since installation?

8. which sites configured vpn settings, and which sites not?

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#2
Options
Re:Manage Omada Devices at Different Sites - stuck in the adopting
Monday

  @Vincent-TP 
 

1. Do you use one controller manange all the 4 sites? if yes, how? via vpn connection, or port forwarding?

Yes, one software controller manages 4 locations by port forwarding
- A-Main - software controller
- B
- C
- D

2.  Which site is the controller connected to?

The controller is in the main location - A

3. what kind of controller are you using? what's the firmware version?

omada software controller windows 5.15.20.13

4. is the controller plugged into the same site as the mentioned site?

 

the controller is on network A, problem jest w lokalizacji D

5. when the issue happened, will the internet of this site be affected?

The internet in the location where the problem is is working normally

6. you mean restarting helped a while, what devices do you need to restart? the controller, or all the SDN devices?

How long is "a while"?  

We installed the equipment in location D 12 days ago, after 1 day there were already problems. After turning off the power in location D, it helped for 5 days. After restarting the omada softwere controller in location A, nothing changed.

7. when did you first notice this issue? since installation?

the next day, I have the impression that it started after establishing a VPN IP-sec connection

8. which sites configured vpn settings, and which sites not?

the connection is only between locations A and D, it works without any problems

 
After ISP load I see that devices in location D appeared several times today:



 

 

  0  
  0  
#3
Options
Re:Manage Omada Devices at Different Sites - stuck in the adopting
Tuesday

  @dadziuk 

 

As I understood the remote sites are connecting to the controller (site A) via Internet (not VPN tunnel).

 

Do you have port forwarding from WAN to controller set up properly on site A?

https://www.tp-link.com/en/support/faq/3281/

 

Especially prosts: UDP 29810, TCP 29814, TCP 29815, TCP 29816, TCP 29811/29812, TCP 29813

  1  
  1  
#4
Options
Re:Manage Omada Devices at Different Sites - stuck in the adopting
Tuesday

Hi  @dadziuk 

 

Thanks for the info.

 

When the issue happened, is there any log generated on the Logs page?

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#5
Options
Re:Manage Omada Devices at Different Sites - stuck in the adopting
Wednesday

  @RaRu 

Yes, the remote sites are connecting to the controller (site A) via Internet

 

 Yes, I have port forwarding 29810-29816

 

  0  
  0  
#6
Options
Re:Manage Omada Devices at Different Sites - stuck in the adopting
Wednesday - last edited Wednesday

  @Vincent-TP There are a lot of error logs on site D


  0  
  0  
#7
Options
Re:Manage Omada Devices at Different Sites - stuck in the adopting
Friday

  @dadziuk 

 

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250431553, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#8
Options

Information

Helpful: 0

Views: 116

Replies: 7

Tags

Controller Adoption
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.