Hi @VolkerS 

Thanks for posting in our business forum.

Any context for the setup?

Do you mean there is no option to use multi-screen when you add a third-party stream to the system?

Hi @VolkerS 

Thanks for posting in our business forum.

VolkerS wrote

  @Clive_A Hallo,

 

when using Firefox, there's no multiscreen option. When using Chrome, you can use multiscreen. Using RTSP doesn't necessarily involve integrating third-party devices, but also integrating devices on other networks. TP-Link can't explain in its description what the default setting would be for each of the possible settings.

But if you have a working stream, for whatever reason, it should work not only in single view but also in multiscreen.
This isn't even about issues between TP-Link and third-party manufacturers, but rather a Vigi camera and a Vigi NVR.

 

 

 

 

Chrome

 

 

I am asking for contexts and other information because this is too absurd to understand with a simple description.

If you experience problems with Firefox, then use Chrome. We do not have much support for Firefox. Omada and VIGI series is based on Chromium.

That's a reason for the difference in web architecture. We do not plan to optimize the experience on other architectures. For the best experience, and we offcially recommend Chrome.

If you mean that in Chrome, the latest version, you are using the RTSP, and it cannot load it under the multi-screen mode like the last picture, does it load in single screen mode?

Hi @VolkerS 

Thanks for posting in our business forum.

VolkerS wrote

  @Clive_A 

Hello, yes, I switched to Chrome. The stream is (was) displayed in the large window.

But now, apparently, there's no internet connection, so nothing is displayed at all.

 

 

 

Is the ping okay from the NVR or the PC on the same LAN?

You mean that in Chrome now, it used to display okay in a large window, now it does not and shows the Internet connection error, which means nothing is displayed now for any RTSP?

Have you rebooted the NVR and the rest of the RTSP devices?

Do you try in incognito mode? Without any add-ons that interfere with your web GUI.

If you re-add an RTSP camera, will it display properly?

From the VIGI app, will you be able to view it okay?

Hi @VolkerS 

VolkerS wrote

  @Clive_A 

Hello,
The ping is fine. The Fritzbox shows the NVR as active. I can work on the web interface.

 

Yes, nothing is displayed anymore because the camera can no longer be added.
Everything has been restarted.
I don't use incognito mode.
The camera can no longer be added after deleting it.
The camera can be accessed from the app.
A VIVOTEK NVR is currently recording the RTSP stream.
Setting up the stream is also much easier here than with TP-Link.
No changes can be made with either. The respective camera must be deleted and added again.
VLC Player also has no playback issues.

What you reported now creates two problems:

1. RTSP cannot be added.

2. RTSP was added but not display in multi-screen.

For the first problem, try this. Make sure you have the proper stream URL when you are adding it.

How to add third-party cameras to VIGI NVR via RTSP

For the display issue, like I wrote, if this only happens to Firefox, our system works with Chrome for the best experience. We only optimize the experience for the recommended browser. Firefox is getting less compatibility support nowadays. We have shifted the resources to Chrome only now.