Business Community > WiFi > Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
< WiFi

Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine

12

Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine

Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago - last edited a week ago
Tags: #Network Connectivity
Model: EAP772   EAP670   EAP683 LR  
Hardware Version: V1
Firmware Version: 1.0.14 Build 20240801 Rel. 78844

I have more than 60 wifi clients online and working fine, including Samsung tablets and phones. I have two Samsung smart monitors, an M80B from 2023, and a brand new Odyssey G7 (G70D) that I just purchased and attempted to set up this week.

Neither of these Smart monitors are able to connect to WiFi, both seem unable to get DHCP, both can see my SSID and show it recognized as 5Ghz. The M80B was previously connected to the WiFi on the same Omada gear a while ago, but I don't know how long ago as I haven't used the smart tv aspect of it in a while, just the computer monitor. The G70D has an ethernet port so I was able to connect and update to latest firmware that way, but it made no difference. The M80B is wifi only so I cannot check for updates. I can stand next to either, open SmartThings app on my Samsung phone with full wifi signal, start the setup process for the TV, and it fails in the same way as if I try and add the WiFi directly from either smart monitor.

 

I've tried to get packet captures on the closest access points but don't see anything for either monitor's MAC address sending or receiving.

 

I have a flat network with single default VLAN 1 with DHCP enabled (via ER707-M2). There's nothing logged for either mac address either. 

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine-Solution
a week ago - last edited a week ago

  @D-C Ugh, that was it unfortunately - The G70D connected right away once I configured an SSID with WPA2-PSK/Auto...

Shouldn't the default "WPA2-PSK/WPA3-SAE / AES" also support WPA2-PSK (which is the max these monitors support) just fine, though?

 

What do I do now? I don't want a custom SSID long-term just for two monitors, and I don't want to disable 6GHz on my main SSID 😭

 

Recommended Solution
  0  
  0  
#8
Options
12 Reply
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

 Hi @daubstep,

 

Try assigning a static IP. If that works then probably a DHCP issue.

  0  
  0  
#2
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

  @D-C Static IP doesn't work either (everything else via DHCP or Static also is workign fine)... this seems like it cannot connect to WiFi (also that I cannot get any packet captures from APs).

  0  
  0  
#3
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

@daubstep can you try connecting to 2.5GHz band channel?

  0  
  0  
#4
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

  @D-C I'll try connecting to my IoT 2.4g only SSID, but these both claim to support 5ghz and have worked on mixed networks before.

D-C wrote

@daubstep can you try connecting to 2.5GHz band channel?

 

  0  
  0  
#5
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

  @D-C I set up a new 2.4Ghz only SSID, left every other setting as the defaults, and it still fails in the same way to connect:

  0  
  0  
#6
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

@daubstep, might be WPA Mode.  Try one without WPA3.  You may just need to start with an new SSID with no security or other features enabled to see if it works. Assuming it works, then star enabling things to find what breaks it again 

  0  
  0  
#7
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine-Solution
a week ago - last edited a week ago

  @D-C Ugh, that was it unfortunately - The G70D connected right away once I configured an SSID with WPA2-PSK/Auto...

Shouldn't the default "WPA2-PSK/WPA3-SAE / AES" also support WPA2-PSK (which is the max these monitors support) just fine, though?

 

What do I do now? I don't want a custom SSID long-term just for two monitors, and I don't want to disable 6GHz on my main SSID 😭

 

Recommended Solution
  0  
  0  
#8
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

Hi  @daubstep 

 

Given that these two monitors are newly purchased, if I were you, I would return them and look for other products.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#9
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

  @Vincent-TP Sadly, only one is newly purchased, the other I've had for over a year. What is very weird, though, is that the one I've had used to work fine on my Omada WiFi, and I haven't changed the wifi WPA configuration at all, it just stopped working at some point...

  0  
  0  
#10
Options
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
a week ago

@daubstep, it looks like you have multiple AP models and it might be an issue with one. Maybe test with each AP model and report if some fail and others work.

  0  
  0  
#11
Options
12

Information

Helpful: 0

Views: 198

Replies: 12

Tags

Network Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.