Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine

Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine

Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
17 hours ago - last edited 17 hours ago
Model: EAP772   EAP670   EAP683 LR  
Hardware Version: V1
Firmware Version: 1.0.14 Build 20240801 Rel. 78844

I have more than 60 wifi clients online and working fine, including Samsung tablets and phones. I have two Samsung smart monitors, an M80B from 2023, and a brand new Odyssey G7 (G70D) that I just purchased and attempted to set up this week.

Neither of these Smart monitors are able to connect to WiFi, both seem unable to get DHCP, both can see my SSID and show it recognized as 5Ghz. The M80B was previously connected to the WiFi on the same Omada gear a while ago, but I don't know how long ago as I haven't used the smart tv aspect of it in a while, just the computer monitor. The G70D has an ethernet port so I was able to connect and update to latest firmware that way, but it made no difference. The M80B is wifi only so I cannot check for updates. I can stand next to either, open SmartThings app on my Samsung phone with full wifi signal, start the setup process for the TV, and it fails in the same way as if I try and add the WiFi directly from either smart monitor.

 

I've tried to get packet captures on the closest access points but don't see anything for either monitor's MAC address sending or receiving.

 

I have a flat network with single default VLAN 1 with DHCP enabled (via ER707-M2). There's nothing logged for either mac address either. 

 

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#1
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6 Reply
Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
16 hours ago

 Hi @daubstep,

 

Try assigning a static IP. If that works then probably a DHCP issue.

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#2
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Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
16 hours ago

  @D-C Static IP doesn't work either (everything else via DHCP or Static also is workign fine)... this seems like it cannot connect to WiFi (also that I cannot get any packet captures from APs).

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#3
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Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
16 hours ago

@daubstep can you try connecting to 2.5GHz band channel?

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#4
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Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
15 hours ago

  @D-C I'll try connecting to my IoT 2.4g only SSID, but these both claim to support 5ghz and have worked on mixed networks before.

D-C wrote

@daubstep can you try connecting to 2.5GHz band channel?

 

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#5
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Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
12 hours ago

  @D-C I set up a new 2.4Ghz only SSID, left every other setting as the defaults, and it still fails in the same way to connect:

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#6
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Re:Two Samsung smart monitors (one brand new) cannot connect to WiFi, 60+ other devices work fine
10 hours ago

@daubstep, might be WPA Mode.  Try one without WPA3.  You may just need to start with an new SSID with no security or other features enabled to see if it works. Assuming it works, then star enabling things to find what breaks it again 

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#7
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