No statistics on ISP panel

No statistics on ISP panel

No statistics on ISP panel
No statistics on ISP panel
3 weeks ago - last edited Friday
Model: OC200  
Hardware Version: V1
Firmware Version: 1.34.2

Hi all

 

Yesterday I had to reboot the controller in a customer of mine because it was operating weird, with several moments that seemed to be struggling and not being able to access it locally or in the cloud.

 

After the reboot, there is no longer statistics recording for the WAN/ISP traffic. I rebooted also this morning but it keeps the same. It shows latency data but no traffic data at all.

 

Have you experienced this issue? Is there a way to solve it?

 

Thanks!

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#1
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1 Accepted Solution
Re:No statistics on ISP panel-Solution
a week ago - last edited Friday

Hi  @digitalFounders 

 

That's really weird. 

Please forget the ER8411 and readopt it, this should fix the issue.

 

Note: Forget will make the ER8411 reset, and it will reboot during this time. Please choose a proper time to do it.

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#6
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Re:No statistics on ISP panel
3 weeks ago

Hi  @digitalFounders 

 

Would you please share a screenshot of the page?

 

Please try with different web browsers, or different PCs to login the controller.

 

 

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#2
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Re:No statistics on ISP panel
3 weeks ago

  @Vincent-TP Hi

 

Attached a current screenshot of the dashboard widgets, showing the last 7 days. Please check that starting April 1st there is no traffic flow from the used WAN interface, although it correctly records latency, and you can see that there is recorded traffic on the switches, which is proportional to the reported traffic on the ISP until April 1st.

 

You can also see two interruptions after that date, when I rebooted the controller. I did the first reboot after feeling a weird behavior of the controller, being very slow on page responsivity.

 

 

 

I'm just attaching a single screenshot because it's the same on all browsers I tested.

 

Here is another one showing that for whatever interface on the router it stopped recording traffic on April 1st, on Statistics -> Performance.

 

 

 

It seems though that it's only affecting traffic from the ER8411 router, as it correctly does record traffic from the switches after that date.

 

 

 

 

 

Thanks!

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#3
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Re:No statistics on ISP panel
2 weeks ago

Hi  @digitalFounders 

 

This is really weird.

Did you forget ER8411 recently?

Is there any log related to ER8411? Please have a check.

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#4
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Re:No statistics on ISP panel
2 weeks ago
Hi Vincent Sorry, nothing at all, no log entries nor any gateway forgets. I even enabled DPI a couple of days ago and everything shows normally. I'm wondering if it could be that the OC200 storage got a corrupted block and then only impacts the data written in that timeframe. Thanks!
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#5
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Re:No statistics on ISP panel-Solution
a week ago - last edited Friday

Hi  @digitalFounders 

 

That's really weird. 

Please forget the ER8411 and readopt it, this should fix the issue.

 

Note: Forget will make the ER8411 reset, and it will reboot during this time. Please choose a proper time to do it.

Recommended Solution
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#6
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